Using Data to Create a Better Customer Experience
Focused View
Madecraft and Jennifer Tenorio
43:57
0 View
01 - Empower better customer experiences.mp4
01:19
01 - Distinguish types of customer data.mp4
03:50
02 - Collect and merge customer data.mp4
02:50
01 - Recognize and avoid data biases.mp4
02:46
02 - Techniques for customer health scoring.mp4
03:22
03 - Predict key metrics with analytics.mp4
03:16
01 - Ensure data privacy and security.mp4
03:30
02 - Leverage personalization strategies.mp4
03:41
03 - Measure the impact of personalization.mp4
03:32
01 - Identify use cases for LLMs.mp4
03:51
02 - Craft prompts for better engagement.mp4
03:36
01 - Segment and target customers.mp4
02:56
02 - Build a hyper-personalized campaign.mp4
04:05
01 - Empower customer success with data.mp4
01:23
Description
Samuel Cummings, a seasoned expert in data and customer service, explores how to use data to elevate customer interactions. This course helps you identify, collect, and utilize customer data effectively. Samuel teaches you how to analyze and apply data findings to your customer service needs. After this course, you'll be ready to empower your customer success with actionable, data-driven strategies.
More details
User Reviews
Rating
average 0
Focused display
Category
Madecraft and Jennifer Tenorio
Instructor's Courses
Linkedin Learning
View courses Linkedin LearningLinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications.
It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
- language english
- Training sessions 14
- duration 43:57
- English subtitles has
- Release Date 2024/12/14
