About Customer Experience ManagementLearn More
Customer Experience Management (CEM or CXM) is a set of business processes that are used to track, monitor and organize the interactions between the organization and the customer during the customer's life cycle in the company.
By using customer experience management, companies can have a complete view of customers and record all customer interactions in communication channels (such as telephone, website, email, social networks, etc.).
By using customer experience management software, you can provide high-quality services, collect all the interactions and survey results in one place, and use the available information to know the customer and improve customer service.
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Linkedin Learning
Jeannie Walters
The CX Value Chain: Linking Customer Experience to Business Outcomes 46:40
English subtitles
01/13/2025
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Linkedin Learning
Meridith Powell
Personalizing Your Customer’s Buying Experience 58:46
English subtitles
01/13/2025
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Linkedin Learning
Madecraft and Jennifer Tenorio
Using Data to Create a Better Customer Experience 43:57
English subtitles
11/30/2024
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Linkedin Learning
Jeannie Walters
Customer Experience (CX) Trends 47:31
English subtitles
01/30/2024
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Linkedin Learning
Laurence Gartside
Demand and Capacity Management for Operations 1:06:44
English subtitles
07/09/2023
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Linkedin Learning
Jeannie Walters
Customer Experience (CX) Foundations 46:44
English subtitles
07/09/2023
