Companies Home Search Profile

Talking to Customers

Focused View

Noah Fleming

32:49

136 View
  • [1] Introduction.mp4
    01:32
  • [1] Tone matters.mp4
    03:16
  • [2] Speak their language.mp4
    02:45
  • [3] Positive attitude and personality.mp4
    02:49
  • [4] Brevity over depth.mp4
    02:14
  • [5] Focus on results.mp4
    02:45
  • [1] Stop talking and start listening.mp4
    02:34
  • [2] Ask the right questions.mp4
    02:18
  • [3] The power of body language.mp4
    01:51
  • [4] Avoid conversation killers.mp4
    02:50
  • [1] Handling difficult conversations.mp4
    03:07
  • [2] Following up.mp4
    03:15
  • [1] Next steps.mp4
    01:33
  • Description


    For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to them!) are critical to doing your job well. In this course, instructor Noah Fleming covers the skills you need most when engaging with your customers. Noah explains how to find the right tone and how reading the situation can help you make sense to the customer.

    He discusses ways that positivity and personality allow the customer to feel comfortable and points out that brevity is often more important than depth in customer conversations. Noah shows you how to focus the conversation on results and how to stop talking and start listening. He covers the right questions to ask, the power of body language, conversation killers that you should avoid, and ways to handle difficult conversations. Noah finishes with an upbeat description of how following up is one of the best things you can do when talking to customers.

    More details


    User Reviews
    Rating
    0
    0
    0
    0
    0
    average 0
    Total votes0
    Focused display
    Noah Fleming
    Noah Fleming
    Instructor's Courses
    Noah Fleming has changed the way the world thinks about customers. In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers. Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers. He has significantly increased revenues for hundreds of clients across dozens of industries and markets, and it’s common for his clients to see a 200–500% return on their investment. Noah is also the author of the books” Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service. Bottom line … he is the trusted source for coaching and consulting to thousands of business owners, executives, and individuals who want to dramatically grow their businesses, leveraging the hidden assets they already have in place. Let's discuss what I can do for you. Typical Client Results Include: - Increased Profits & Revenues - Improved Customer Retention - Reduced Customer Acquisition Costs - Greater Marketing ROI - Enhanced Customer Loyalty - Dramatically Increased Customer Value - Profitable Product & Business Launches - Reduced Stress for Executives Want to learn more about working with us? Shoot me an email at [email protected]
    LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
    • language english
    • Training sessions 13
    • duration 32:49
    • Release Date 2023/01/21