Personalizing Your Customer’s Buying Experience

Focused View

Meridith Powell

58:46

0 View

01 - Introduction

01 - Learn how to personalize your customers buying experience.mp4

00:48

02 - 1. Personalizing the Buying Experience

01 - Explore the personal customer buying experience.mp4

03:21

02 - Define why its critical to personalize the customer journey.mp4

02:51

03 - The dos and donts of personalized customer buying journeys.mp4

03:16

04 - Gain clarity on your ideal customer.mp4

02:54

03 - 2. Mapping the Customer Journey The Personalization Framework

01 - Exploring the personalization framework.mp4

03:17

02 - Creating your customer journey map.mp4

04:21

03 - Tracking the customer touch points.mp4

03:24

04 - Engage, listen, and gather feedback from customers.mp4

03:53

04 - 3. Crafting a Seamless Personalized Experience with AI and Technology

01 - Creating a personalized experience.mp4

03:26

02 - How AI and tech support the personalized experience.mp4

03:27

03 - Testing, adjusting, and perfecting the personalized experience.mp4

03:49

04 - Stories of successful personalized buying experiences.mp4

03:34

05 - 4. Keeping Personalization Customized, Relevant, and Effective

01 - Proactive listening for ensuring relevancy.mp4

03:22

02 - Align support functions to enhance personalized experiences.mp4

03:18

03 - Adapt personalization by customer levels and target markets.mp4

03:10

04 - Conduct reviews and updates to the personalized experience.mp4

03:51

06 - Conclusion

01 - The future of personalization Stay ahead of the curve.mp4

02:44

Description

Discover the power of personalized customer experiences, and learn how to leverage this bespoke approach for sales success in today's competitive marketplace. In this course, sales expert Meridith Powell explores how this approach can help you get your foot in the door with decision-makers, engage in more meaningful conversations with customers, reduce friction in the sales process, and potentially even remove price as a primary decision factor.

Meridith shares a seven-step framework that enables you to consistently create personalized buying experiences for your customers. Learn how to apply this framework to gain solid market positioning and a competitive advantage. Plus, learn how to train your entire team to effectively utilize this framework. By the end of this course, you'll be equipped with the knowledge and skills you need to elevate your sales approach through personalization, ultimately driving better customer relationships and increased sales success.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Customer Experience Management

Meridith Powell

Instructor's Courses

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.