Managing Anger and Frustration in the Workplace

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Alan Ackmann

1:19:33

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1. Course Overview

1. Course Overview.mp4

01:14

2. Introduction to Anger and Frustration

1. Introduction to Anger and Frustration.mp4

01:46

2. The Difference Between Anger, Frustration, and Aggression.mp4

06:36

3. What This Course is Not.mp4

01:54

4. Overview of Course Scenario.mp4

01:17

5. Overview of Course Organization.mp4

00:52

6. Module Two Review.mp4

01:14

3. Causes and Consequences of Anger and Frustration

1. Module Introduction.mp4

00:57

2. What Determines How We Respond to Anger.mp4

03:45

3. Consequences and Impacts of Damaging Responses to Anger.mp4

04:48

4. Common Justifications for Unhealthy Anger Responses.mp4

03:22

5. Implications for Course Scenario.mp4

01:48

6. Module Review.mp4

01:03

4. Expressing and Responding to Anger Productively

1. Introduction.mp4

01:22

2. Self-reflective Anger Management.mp4

02:56

3. Meditation and Mindfulness.mp4

05:25

4. Journaling.mp4

02:39

5. Progressive Muscle Relaxation.mp4

02:24

6. Expressing Anger and Frustration Productively.mp4

04:07

7. Impact on Course Scenario.mp4

02:54

8. Module Summary.mp4

00:53

5. Long-term and Lifestyle Strategies for Managing Anger and Frustration

1. Module Introduction.mp4

01:03

2. Adopting an Anti-Anger Mindset.mp4

06:35

3. Developing a Lifestyle to Minimize Fru.mp4

05:20

4. Implications on Course Scenario.mp4

02:17

5. Module Review.mp4

01:04

6. Additional Resources for Managing Anger and Frustration

1. Module Introduction.mp4

00:36

2. Course Level Review.mp4

06:31

3. Additional Resources for Further Study.mp4

02:51

Description

This course will teach you how to better recognize, regulate, and resolve situations of anger and frustration in a professional setting.

What You'll Learn?

In this course, Managing Anger and Frustration in the Workplace, you’ll learn to better recognize, regulate, and resolve situations of anger and frustration in a professional setting. First, you’ll explore the most common causes and consequences of anger and frustration, and connect these patterns to your own experiences. Next, you’ll discover methods for expressing and responding to anger and frustration in a way that preserves and enhances professional relationships. Finally, you’ll learn how to enact lifestyle changes and preventative steps to minimize feelings of anger and frustration before they occur. When you’re finished with this course, you’ll have the skills and knowledge of how to handle anger and frustration in your professional life needed to manage relationships and enhance your emotional intelligence.

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Stress Management

Alan Ackmann

Instructor's Courses

Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children. His professional specialties include career development writing and the rhetoric of slideware and presentations. In his spare time, he enjoys jogging, reading, and singing (though not always in that order).

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.