eGain Knowledge Academy | Knowledge Insights & Best Practice

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John Wise,Ian Jones,Linda Yeardley

2:42:52

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1 - Introduction

1 - Introduction.html

2 - Knowledge Opportunities

1 - Knowledge opportunities quiz.html

2 - Knowledge Opportunities.html

3 - Introduction to knowledge opportunities.mp4

05:30

4 - Finding the best opportunities integration.mp4

03:37

5 - Different types of knowledge.mp4

03:16

6 - Adoption.mp4

04:18

7 - Conclusion.html

3 - Qualification

2 - Qualification quiz.html

8 - Qualification.html

9 - Qualification through the lifecycle.mp4

02:21

10 - Concept and vision.mp4

04:23

11 - Technical fit and staff.mp4

04:28

12 - Experts approval and usage.mp4

04:31

13 - Maintenance managing risk.mp4

02:09

14 - Conclusion.html

4 - Design

3 - Design quiz.html

15 - Design.html

16 - Why is design important in knowledge management.mp4

04:06

17 - Evolution and adoption.mp4

05:13

18 - Things to think about when designing UXUI.mp4

03:52

19 - Best practices.mp4

04:44

20 - Conclusion.html

5 - Stakeholder Groups

4 - Stakeholder groups quiz.html

21 - Stakeholder Groups.html

22 - Key stakeholder groups.mp4

03:32

23 - The project team.mp4

03:41

24 - Conclusion.html

6 - Working with Users

5 - Working with users quiz.html

25 - Working with Users.html

26 - Understanding the user.mp4

04:03

27 - Engaging with the users.mp4

04:13

28 - Managing change.mp4

05:03

29 - Conclusion.html

7 - Working with the Business

6 - Working with the business quiz.html

30 - Working with the Business.html

31 - Who is the business.mp4

03:19

32 - Sponsorship.mp4

04:30

33 - Support pitfalls.mp4

03:57

34 - Conclusion.html

8 - Working with the Project Team

7 - Working with the project team quiz.html

35 - Working with the Project Team.html

36 - Your relationship with the project team.mp4

03:51

37 - Skillsets and methadology.mp4

03:32

38 - Success criteria.mp4

02:39

39 - Conclusion.html

9 - Knowledge Adoption

8 - Knowledge adoption quiz.html

40 - Knowledge Adoption.html

41 - Introduction to knowledge adoption.mp4

04:18

42 - Strategy.mp4

12:26

43 - Planning.mp4

06:37

44 - Communication.mp4

04:12

45 - Conclusion.html

10 - Generative AI

9 - Generative AI quiz.html

46 - Generative AI.html

47 - The best use cases for generative AI in customer service.mp4

08:00

48 - Current use cases for generative AI.mp4

06:37

49 - Generative AI for new projects.mp4

06:28

50 - Generative AI for developing projects.mp4

05:07

51 - Generative AI for established projects.mp4

06:03

52 - Summary challenges.mp4

04:11

53 - Key takeaways predictions.mp4

04:05

54 - Conclusion.html

11 - Conclusion

55 - More insight at eGain Knowledge Academy.html

Description

Learn about knowledge design, best practices, and the basics of using generative AI for knowledge management

What You'll Learn?

Prioritize knowledge opportunities, integrate knowledge systems effectively, and build a strong foundation for future projects.
Enhance qualification skills, understand economic considerations, and promote effective collaboration among stakeholders.
Develop user-centric design expertise, avoid design pitfalls, master testing and measurement, and embrace continuous improvement.
Develop a holistic approach to change management, engage users, and ensure long-term success.
Develop a user-centric mindset, master transparent communication, and identify change champions.
Strengthen collaboration skills, understand business objectives, and mitigate risks.
Enhance collaboration skills, navigate varying objectives, and ensure project success.
Develop effective adoption strategies, understand project stages, and prioritize user engagement.

Who is this for?

This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.

What You Need to Know?

No knowledge management experience necessary.

More details

Description
The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. Our Knowledge Insights & Best Practices course is your key to mastering the art of Knowledge Management. Based on hundreds of successful projects over more than 20 years, this course offers a series of lessons each addressing crucial aspects of Knowledge Management that are essential for success.
After completing this course you'll be equipped with the most up to date approaches to creating, maintaining, and improving your knowledge content and repositories. Learn what opportunities there are to using knowledge, how to design it, how to engage with users and project teams, how to further improve upon it as your knowledge base grows, and more!
Key topics of this course include:
Knowledge Opportunities
Qualification
Design
Stakeholder Groups
Working with Users
Working with the Business
Working with the Project Team
Adoption
Generative AI
The approximate length of this course is 6 hours.
The eGain Knowledge Academy is dedicated to helping KM practitioners, experts, and newcomers alike to learn and get certified on knowledge management best practices, share knowledge fundamentals, professional heuristics, and industry expert advice. Our goal is to foster a community that learns, dreams, and builds the next generation of knowledge management together.
Sign up today! Scientia Potentia Est!
Who this course is for:
This course is for all levels, from beginners to seasoned professionals who have an interest in knowledge management.

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John is a lifelong learner and proponent of education in all forms.Starting with directing one act plays in high school and teaching improv in college, John has found immense value in helping guide and foster learning experiences.John has taught animation practice and history at the college level and has been a part of the eLearning team at eGain for several years.John emphasizes UX based practices in education that he learned at UC Berkeley Extension and received his MFA in Digital Art & Animation from Pratt Institute.Never stop growing!

Ian Jones

Instructor's Courses

Knowledge Management professional30+ years developing AI and KM solutions with tools including Lisp, Prolog, SmallTalk, Interlisp-D, LOOPS, KEE, Charme, Art Enterprise, CBR, and eGain Knowledge Experience of defining and building a range of solutions from proof of concept demonstrators to multi-national deployments of knowledge-based solutions.Experienced in training and coaching on tools, methodologies and process development.

Linda Yeardley

Instructor's Courses

Linda has been a passionate advocate of knowledge management for almost three decades.In that time, Linda helped guide many organizations through the lifecycle of their knowledge management programs; from developing business cases, planning and delivering implementation projects to exploiting the benefits of their investment.In the various roles Linda has held, one of the most rewarding elements has always been sharing the knowledge and experience she’s acquired and exciting those around her about the potential of knowledge to transform businesses.

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