Difficult Clients: How to Deal With Bad Freelance Clients!

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Lex DeVille

2:43:14

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1. Introduction

1. Introduction.mp4

01:59

2. What is a Difficult Client.mp4

02:20

3. The 4 Phases of Difficult Client Management.mp4

02:26

4. The 4 Phases Quick View.html

5. Quiz 1.html

2. Mitigation

1. Intro to Mitigation.mp4

00:48

2. Key Indicators of Difficult Client Personalities.mp4

05:36

3. How to Let Difficult Clients Self-Filter Themselves.mp4

06:58

4. How to Test a Client for Problems and Get Paid for Your Time.mp4

06:25

5. How to Respectfully Decline an Offer Without Burning a Bridge.mp4

06:48

6. Find Out Who All Will Be Involved.mp4

02:54

7. The ONLY Person You Should Take Orders From....mp4

04:15

8. Helpful Practice Activity 1.html

9. Quiz 2.html

3. Preparation

1. Introduction to Preparation.mp4

02:40

2. Preparation 1 - Professionalism.mp4

04:20

3. Preparation 2 - Get it in Writing.mp4

04:27

4. Resources for Creating a Paper Trail.html

5. Preparation 3 - Record it in Audio.mp4

04:17

6. Resources for Recording Audio.html

7. Preparation 4 - Prepare an Official Proposal.mp4

04:04

8. Example Proposal.html

9. Preparation 5 - Master Client Service Agreement.mp4

04:15

10. Master Client Service Agreement Example.html

11. Preparation 6 - Scope of Work Agreement.mp4

03:43

12. Scope of Work Agreement Example.html

13. Preparation 7 - Get Commitments Promises and Agreements Early On.mp4

04:45

14. Preparation 8 - Get a Deposit Up Front for Your Work.mp4

06:24

15. Helpful Practice Activity 2.html

16. Quiz 3.html

4. Response

1. Introduction to Response.mp4

01:35

2. What To Do When Clients Disappear For Weeks or Months.mp4

06:18

3. What To Do When You Submit Work And The Client Fails To Pay.mp4

07:41

4. What To Do About Micro-Manager Clients.mp4

05:24

5. What to Do About Clients Who Cant Articulate What They Want.mp4

05:23

6. What To Do About Scope Creep Clients.mp4

04:58

7. What to Do About Clients Who Love You Right Up Until You Share Your Rates.mp4

06:04

8. How to Fire a Client.mp4

05:10

9. Helpful Practice Activity 3.html

10. Quiz 4.html

5. Dirty Fighting Tactics for Really Nasty Clients!

1. Introduction to Dirty Fighting.mp4

03:19

2. Flattery And Liking.mp4

02:56

3. Positive Reinforcement.mp4

04:06

4. Restricted Choices.mp4

02:20

5. Play the Victim.mp4

02:28

6. Stonewalling.mp4

05:11

7. Get Commitments in Front of Others.mp4

02:15

8. Baiting the Client to Get Nasty.mp4

06:25

9. Suggesting You Will Become a Problem for Them.mp4

05:01

10. How to Keep Yourself Out of Trouble!.mp4

03:31

11. Helpful Practice Activity 4.html

12. Quiz 5.html

6. Review And Conclusion

1. Reviewing Your Results.mp4

02:28

2. Helpful Practice Activity 6.html

3. Other Useful Resources.html

4. Where to Go From Here.mp4

01:17

Description

Freelancers Learn To Fight Back Against Clients Who Treat You Like Garbage And Run Off With Your Cash!

What You'll Learn?

How to deal with difficult freelance clients for better results!
How to avoid problems with clients long before they start!
Powerful client communication and de-escalation techniques!
The 3 levels of difficult client escalation and how to respond at each stage!
What to do when clients disappear when they owe you money!

Who is this for?

Freelancers who want to know how to deal with problem clients.

Freelancers who are dealing with conflicts on Upwork or elsewhere.

Freelancers who've been ghosted by clients without pay.

Freelancers who want more power to protect themselves online.

Freelancers who get treated like crap because clients think we are employees!

What You Need to Know?

You should be interested in freelancing online.

You should be interested in delivering great work for your clients.

You should want to have an awesome experience with every client.

You should be open to unique perspectives on conflict management.

More details

Description
Seven years of freelancing and I've been treated like crap a lot. For some reason, difficult clients think freelancers are employees. No, we're lower than employees. We're the mud on their boots. We're dog poop on the sidewalk.

Difficult clients think it's okay to have you do work and not pay. They expect an instant response from you, while not responding back for weeks. They ignore contracts and deadlines and expect you to adapt. Last but not least, they think if you stand up to them at all, you're inviting them to get angry, call you names and generally tell you off...oh and, there's not a darn thing you can do about it!

Or is there?

In this course, I'll show you how I approach clients who are difficult, troublesome, problematic and generally unpleasant to work with. Inside, I'll share a whole bunch of tactics I use to keep clients in line. Some of the methods involve contracts, formalities, record-keeping, and filtering methods. Others involve deep psychology, influence and persuasion, communication skills, and even devious and downright dirty tactics for defending yourself in worst-case scenarios.
Discover how to filter out difficult clients before you get involved with psychopaths!
Learn useful communication techniques to avoid negative problems from the start!
Gain insight into the levels of conflict escalation and practice de-escalation techniques!
Apply mitigation methods and powerful psychological tactics to defend yourself!
Learn to fight dirty against clients who refuse to pay or get super nasty with you!

If you're tired of being pushed around by clients, and if you're tired of having your time wasted with nothing to show for it, then this course is for you. If you want to learn how to solve those problems, then scroll up and enroll now!

Your Instructor,
Lex DeVille

P.S. When you enroll in this course you join more than 3,000 students working to escape corporate prison and build a freelance empire! You also gain access to our free student community for collaboration.
Who this course is for:
Freelancers who want to know how to deal with problem clients.
Freelancers who are dealing with conflicts on Upwork or elsewhere.
Freelancers who've been ghosted by clients without pay.
Freelancers who want more power to protect themselves online.
Freelancers who get treated like crap because clients think we are employees!

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Customer Experience Management

Lex DeVille

Instructor's Courses

Hi there, I'm Lex DeVille, Freelance Copywriter of eight years. Freelance Instructor for six. I hold Bachelor's and Master's degrees in Psychology and I'm a Ph.D. student in Psychology. I'm certified as an NLP Master Practitioner and Ericksonian Hypnotherapist.Most of my courses share insights from my personal journey to help you succeed as a freelancer on Upwork or beyond. Some of my courses cover freelance writing and other useful topics. On Udemy, I have a combined 200+ pages of 5-star reviews so you can enroll with confidence.My JourneyWhen I started on Odesk (AKA Upwork) in 2014, I recognized a gap in the market. As a client, I experienced how terrible most freelancers are at expressing their value. I figured I'd excel at freelancing if I just focused on clients and how I'd solve their problems. As a result, I generated over $300 in my first week, secured multiple paying clients at over $100 per hour in my first month, and built my first six-figure business all without experience or training in my skill and without a college degree.In 2017, I deleted my Upwork account to start over from scratch to prove that my methods still work. Without setting up a profile, I applied to gigs and landed my first client in one day. That client was a business that got a deal on Shark Tank. From there, I used my approaches to build a second full-time income in one month and expanded out into another six-figure business. I documented all of this through my YouTube channel which has nearly 13,000 subscribers.Today, my Upwork profile ranks in the #1 position across numerous search terms worldwide, and Upwork recently featured me as 1 of 7 out of MILLIONS for freelancers to learn from. My primary skill is copywriting, and I work almost exclusively with international brands, successful SaaS companies, high-ticket influencers, celebrities, and direct-response agencies.Do I Still Freelance Today?Yes. I continue to freelance as a primary income. This ensures my training is always relevant and allows me to offer courses at low prices through Udemy.What About Student Outcomes?I've trained over 14,000 students. Many earn full-time incomes as freelancers. Some reported smashing through the six-figure window. While I can't guarantee any specific outcome for you, when you properly apply my training, your chances of success skyrocket. That said, freelancing is a business. You have to treat it like a business to be successful. All businesses require hard work and a committed effort. Most businesses fail. Yours doesn't have to, but you'll need practice, patience, and persistence to succeed. Depending on where you start, it may take you more time or less time to achieve success than others.A Note on ExcusesI have no patience for excuses. I'm a single dad with full custody of a 4-year-old who takes piano lessons, attends Ph.D. courses full-time, creates freelance videos on the side, coaches freelancers 1 on 1, and does all of this WHILE generating a full-time income as a high-performance copywriter. Whatever excuses you have for why you can't start and succeed, I call bullsh*t. In my courses, you get step-by-step proven processes. When I started, I had to figure it out on my own. I had no course or instructor, didn't have experience in my skill, and no college degrees. I earned all of that after I started. Just get started. Help people. Use the resources available to you. Once you're successful, remember to share your story with us!All right, that's it for now. See you inside!

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