Design a Great Customer Experience

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KATE EDWARDS

1:12:31

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300986-1 - Class Introduction.mp4

01:43

300986-2 - The Blueprint of Service.mp4

16:52

300986-3 - Making People Wait.mp4

16:48

300986-4 - Scripting Service.mp4

12:28

300986-5 - Proper Customer Language.mp4

11:21

300986-6 - Selling your Product.mp4

13:19

Description

Put Your Commitment to Customer Service Into Action

You are officially on the customer service bandwagon. You talk about it at company meetings. You’ve integrated it into your mission statement. You have a framed needlepoint with the phrase “The Customer Is Always Right” hanging on your wall! But now it’s time to put your money where your mouth is.

This course will help you build a superior customer service experience from the ground up so you can make your business stand out from the pack. Developing an optimal customer service program requires rigorous attention to detail, laser focus on your customers’ needs, and an unwavering commitment to consistency.

In this class, you’ll learn how to:

Identify the key actions that contribute to great customer service as well as the elements that detract from it.
Plan out every step of your customer service interactions to ensure a positive, memorable experience at all times for all customers.
Make strategic and smart choices regarding the language your team members use with customers.
Ensure consistency with every customer interaction.
Build your confidence and overcome your fear when it comes to customer service.

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Customer Experience Management

KATE EDWARDS

Instructor's Courses

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.