About Customer Experience ManagementLearn More
Customer Experience Management (CEM or CXM) is a set of business processes that are used to track, monitor and organize the interactions between the organization and the customer during the customer's life cycle in the company.
By using customer experience management, companies can have a complete view of customers and record all customer interactions in communication channels (such as telephone, website, email, social networks, etc.).
By using customer experience management software, you can provide high-quality services, collect all the interactions and survey results in one place, and use the available information to know the customer and improve customer service.
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Linkedin Learning
Sam Stern
Customer Experience Strategy: Build a Customer-Centric Culture 42:35
English subtitles
06/27/2023
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Linkedin LearningUnderstanding Customers Using Jobs To Be Done with David Duncan
1:25:02
English subtitles
05/21/2023
