Customer Experience (CX) Trends

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Jeannie Walters

47:31

5 View

01 - Introduction

01 - Staying current with customer experience trends.mp4

00:32

02 - 1. Exploring Customer Experience (CX) Trends

01 - Customer journey trends.mp4

04:02

02 - Employee experience trends and CX results.mp4

05:21

03 - AI and your customers journey.mp4

04:21

04 - AI and your strategic advantage.mp4

04:50

05 - Next-generation customer journey mapping tools.mp4

04:41

06 - Personalization trends in customer experience.mp4

03:54

07 - CX storytelling with data.mp4

04:46

08 - Customer data management to support CX.mp4

05:05

09 - Privacy and control for personal customer data.mp4

05:15

10 - Smarter metrics in your CX strategy.mp4

03:54

03 - Conclusion

01 - Stay curious and stay ahead.mp4

00:50

Description

If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX. Keep your CX knowledge current and relevant by exploring topics like customer journey mapping, employee experience, cutting-edge CX tools, and how to skillfully—and ethically—use AI in CX projects. Along the way, Jeannie offers practical insights on personalized experiences, CX storytelling with data, customer data management, privacy and personal data control, and techniques and tools for metricizing your data more effectively.

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Customer Experience Management

Jeannie Walters

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Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.