Become a Kano Analysis Specialist

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Advanced Innovation Group Pro Excellence

46:25

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01.01-introduction.mp4

01:53

01.02-what is kano analysis-an introduction.mp4

02:02

01.03-case study-introduction.mp4

01:05

01.04-case study-introduction of the imf bank.mp4

01:56

01.05-case study-ethans introduction.mp4

03:09

02.01-dissatisfiers or basic needs.mp4

01:15

02.02-satisfiers or performance needs.mp4

00:42

02.03-delighters or excitement needs.mp4

01:01

02.04-case study exercise.mp4

01:43

02.05-section 2 conclusion.mp4

00:32

03.01-the kano analysis grid-basic requirements.mp4

02:34

03.02-the kano analysis grid-performance requirements.mp4

00:56

03.03-the kano analysis grid-delighter requirements.mp4

00:52

03.04-the kano analysis grid-additional requirement.mp4

00:52

03.05-the kano analysis grid-summary.mp4

00:56

04.01-why use the kano questionnaire.mp4

01:13

04.02-functional and dysfunctional forms of the kano questionnaire.mp4

01:38

04.03-choices for each kano question.mp4

01:12

05.01-introduction to the kano evaluation table.mp4

01:10

05.02-use of kano evaluation table-an example.mp4

00:56

05.03-the kano evaluation table-what did we learn so far.mp4

00:56

05.04-the kano tabulation form.mp4

01:28

06.01-step 01-make a list of potential customer needs.mp4

01:04

06.02-step 02-convert customer voices to requirements.mp4

02:00

06.03-step 03-develop a kano questionnaire.mp4

01:41

06.04-step 04-test the questionnaire.mp4

01:52

06.05-step 05-administer the questionnaire.mp4

01:55

06.06-step 06-process the results.mp4

01:40

06.07-step 07-analyze the results.mp4

01:15

06.08-step 07-tool tip.mp4

01:09

07.01-advantages and disadvantages of kano analysis.mp4

02:13

08.01-concluding the program.mp4

01:35

9781803242866 Code.zip

Description

With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs and requirements of your customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translate those needs/requirements into specific categories, and prioritize them.

This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project. In the Define Phase, the Green Belt or the Black Belt looks for pain areas of the business process. When Kano Analysis is used, it helps understand customer requirements and provides a laser-sharp focus on only those requirements that your customers care about. This tool can also be used as a standalone tool that is independent of a Six Sigma project.

If you want to thrive in today’s competitive environment, you must make your customers your raving fans. This is only possible when you focus and deliver exactly what your customer wants. Kano Analysis is the only tool that helps you identify what your customers exactly want.

All resources and code files are placed here: https://github.com/PacktPublishing/Six-Sigma-Green-Belt-Kano-Analysis-Specialist-Certification

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Advanced Innovation Group Pro Excellence

Instructor's Courses

AIGPE is a global Lean Six Sigma credentialing organization for professionals across industries. The Six Sigma, Lean, Project Management, Minitab, as well as Quality Specialization courses have a universally accepted body of knowledge that is meticulously designed, comprehensive, and delivers best-in-class content. AIGPE training and certification are regarded as a benchmark of corporate excellence. Achievement of AIGPE certification is the most powerful way to build your career. It not only provides you with international recognition and prestige but also a competitive advantage in this fast-paced globalized world.

PacktPub

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Packt is a publishing company founded in 2003 headquartered in Birmingham, UK, with offices in Mumbai, India. Packt primarily publishes print and electronic books and videos relating to information technology, including programming, web design, data analysis and hardware.