Become a Kano Analysis Specialist
Focused View
46:25
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01.01-introduction.mp4
01:53
01.02-what is kano analysis-an introduction.mp4
02:02
01.03-case study-introduction.mp4
01:05
01.04-case study-introduction of the imf bank.mp4
01:56
01.05-case study-ethans introduction.mp4
03:09
02.01-dissatisfiers or basic needs.mp4
01:15
02.02-satisfiers or performance needs.mp4
00:42
02.03-delighters or excitement needs.mp4
01:01
02.04-case study exercise.mp4
01:43
02.05-section 2 conclusion.mp4
00:32
03.01-the kano analysis grid-basic requirements.mp4
02:34
03.02-the kano analysis grid-performance requirements.mp4
00:56
03.03-the kano analysis grid-delighter requirements.mp4
00:52
03.04-the kano analysis grid-additional requirement.mp4
00:52
03.05-the kano analysis grid-summary.mp4
00:56
04.01-why use the kano questionnaire.mp4
01:13
04.02-functional and dysfunctional forms of the kano questionnaire.mp4
01:38
04.03-choices for each kano question.mp4
01:12
05.01-introduction to the kano evaluation table.mp4
01:10
05.02-use of kano evaluation table-an example.mp4
00:56
05.03-the kano evaluation table-what did we learn so far.mp4
00:56
05.04-the kano tabulation form.mp4
01:28
06.01-step 01-make a list of potential customer needs.mp4
01:04
06.02-step 02-convert customer voices to requirements.mp4
02:00
06.03-step 03-develop a kano questionnaire.mp4
01:41
06.04-step 04-test the questionnaire.mp4
01:52
06.05-step 05-administer the questionnaire.mp4
01:55
06.06-step 06-process the results.mp4
01:40
06.07-step 07-analyze the results.mp4
01:15
06.08-step 07-tool tip.mp4
01:09
07.01-advantages and disadvantages of kano analysis.mp4
02:13
08.01-concluding the program.mp4
01:35
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- language english
- Training sessions 32
- duration 46:25
- Release Date 2023/12/14
