Write Great Emails - Effective communication skills at work

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Chris Fenning

1:12:18

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1. Subject line & Introduction

1. Course Introduction.mp4

02:18

2. Section 1 Introduction.mp4

01:09

3. What to write in the subject line.mp4

04:10

4. The first line of the email.mp4

03:15

5. Replies vs the first email.mp4

01:34

6. Introducing multiple topics in one email.mp4

03:22

7.1 S1-A1 - How well do you start your emails.pdf

7. Assessment - How do you start your emails.html

8.1 S1-A2 - Prepare your next email introductions.pdf

8. Activity Prepare your next email introductions.html

2. Layout & Formatting

1. Section 2 Introduction.mp4

01:24

2. Short emails are better emails.mp4

03:38

3. White space, Bullets, and Formatting.mp4

02:53

4. Clearly identify questions, actions, and decisions.mp4

04:24

5. Extra tips for writing questions in emails.mp4

02:28

6. Structure for long emails.mp4

03:39

7. Templates for recurring emails.mp4

02:25

8.1 S2-A1 - How well do you structure your emails.pdf

8. Assessment - How do you structure your emails.html

3. Group emails, email chains, and forwarding

1. Introduction.mp4

01:23

2. Introducing group emails.mp4

04:09

3. The problem with CCing.mp4

04:36

4. BCC is not a spy feature.mp4

03:07

5. Forwarding email chains.mp4

02:56

6. Adding & removing people from email chains.mp4

04:27

7. Keeping an email chain focused.mp4

03:48

8. Changing topics in an email chain.mp4

03:38

9. When the conversation moves beyond email.mp4

04:07

10. Best practices from group and chain emails.html

4. Course summary & next steps

1. Course summary.mp4

03:28

Description

Improve your workplace communication skills, get better replies, and be understood

What You'll Learn?

Structure an email that is easy to read
Get to the point quickly and clearly
Get the attention of the recipient
Improve the chances that all questions in an email are answered
Reduce the length of emails and improve the likelihood someone will read the whole message
Know how to apply best practices when forwarding emails
Avoid the common issues caused by group email conversations
Re-focus a group email that's become confusing
Avoid the problems caused by the CC feature
Know how and when to use the Bcc feature

Who is this for?

Professionals using email to communicate at work

Students about to enter the workplace and want to make a good impression with their communication skills.

Workers with English as a second language who want to ensure their message are clear without having to worry about being understood

People who are frustrated by not getting replies to their emails

Individuals looking for a way to get out of painful email chains and confusing group messages

Anyone who wants to stand out as an excellent communicator at work

More details

Description
Learn the simple yet effective email methods Chris Fenning has taught to people all around the world at universities and places like Google and NATO!

Content and Overview
Increase the chance people will read and respond to your emails at work (NOT Marketing or sales emails). Learn how to introduce and structure emails to make them easy to read. Plus discover the rules for handling group, and chain emails.

This course is designed for anyone who regularly communicates using emails at work. It contains 25 video lessons, activities, and assessments to help you master this critical form of communication.

Make your emails stand out in your recipients inboxes.
Help your recipients easily read and reply to your questions.
Be the person who keeps group emails focused and organised.

How to use this course ?

I suggest you work through the material in order, but the sequence isn't locked. You can pick and choose the topics that are most valuable for you right now.

At the end of each section you'll find activities and assessments to help you practice the techniques and evaluate your progress.

The content of this course is relevant to any job in any industry. It doesnâ€™t matter what work you do, these email techniques will help you be clearer and more concise when you communicate.

By the end of this course, you'll be able to write short, clear emails that people can easily read and understand. You'll know how to avoid the common problems with long emails, plus you'll have the best way to keep group email chains on track.
Plus, you'll save time and increase your productivity at work.

Ready to sign up?

Click on the "Buy Now" or "Enroll Now" button at the top of this page and start learning how to sharpen your email writing skills, excel at business writing, and improve communication with your team.
Who this course is for:
Professionals using email to communicate at work
Students about to enter the workplace and want to make a good impression with their communication skills.
Workers with English as a second language who want to ensure their message are clear without having to worry about being understood
People who are frustrated by not getting replies to their emails
Individuals looking for a way to get out of painful email chains and confusing group messages
Anyone who wants to stand out as an excellent communicator at work

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Communication Skills

Chris Fenning

Instructor's Courses

Hi, I’m Chris. I’m a communication skills author and instructor. I’ve taught at international business schools and trained people in organisations like NATO and Google. I’m also the author of multiple books including the multi-award-winning communication book, The First Minute. When I’m not working you can find me walking in the countryside with my wife and daughter.

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