Workplace Communication Skills Part 1

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1:30:04

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1 - Introduction

1 -Course introduction.mp4

01:22

2 - Section 1

1 -Section 1 introduction A brief overview of communication theory.mp4

00:50

2 -1.1 The sourcesender.mp4

02:21

3 -1.2 The message.mp4

02:41

4 -1.3 The channel.mp4

01:30

5 -1.4 The receiver.mp4

01:13

6 -Section 1 conclusion.mp4

00:55

3 - Section 2

1 -Section 2 introduction - Interpersonal communication.mp4

01:55

2 -2.1 Principles of interpersonal communication.mp4

05:35

3 -2.2 Building positive relationships.mp4

03:28

4 -2.3 Developing emotional intelligence and empathy.mp4

04:36

5 -2.4 Conflict resolution and negotiation skills.mp4

04:21

6 -2.5 Cross-cultural communication in a diverse workplace.mp4

04:18

7 -2.6 - Assessing personal communication strengths and weaknesses.mp4

02:54

8 -Section 2 conclusion.mp4

01:08

4 - Section 3

1 -Section 3 introduction Skills for effective face-to-face communication.mp4

01:24

2 -3.1 Preparation for a face-to-face conversation.mp4

03:17

3 -3.2 How to conduct a face-to-face conversation.mp4

03:20

4 -3.3 Non-verbal cues.mp4

06:25

5 -3.4 Active listening.mp4

02:43

6 -3.5 Effective questioning.mp4

06:10

7 -3.6 Feedback strategies.mp4

05:11

8 -Section 3 conclusion.mp4

00:52

5 - Section 4

1 -Section 4 introduction Written communication.mp4

01:14

2 -4.1 Importance of written communication.mp4

04:40

3 -4.2 Crafting professional written communication.mp4

05:52

4 -4.3 Proofreading and editing.mp4

03:41

5 -4.4 Strategies for clear and persuasive writing.mp4

03:55

6 -Section 4 conclusion.mp4

00:54

6 - Course conclusion

1 -Course conclusion.mp4

01:19

Description

Mastering Personal Communication Skills for Workplace Success

What You'll Learn?

Master the basics of communication theory. Understand the essential elements of communication including the Source, Message, Channel, and Receiver.
Develop interpersonal communication skills. Identify and practice the principles of effective interpersonal communication.
Enhance conflict resolution and negotiation skills. Implement strategies for effective conflict resolution in the workplace.
Improve cross-cultural communication. Recognise and respect cultural differences in a diverse workplace.
Refine your written communication skills. Craft professional written communications including emails, memos, and letters.

Who is this for?

New professionals: Individuals who are just starting their careers and want to build a strong foundation in effective communication techniques.

Seasoned professionals: Experienced workers looking to refine their communication skills and stay updated with modern communication practices.

Team leaders and managers: Those in leadership positions who need to effectively communicate with their teams, resolve conflicts, and foster a collaborative work environment.

Remote workers: Employees working in remote or distributed teams who need to master digital communication tools and techniques to maintain clear and effective communication with colleagues.

What You Need to Know?

Basic literacy and language proficiency.

Basic computer skills.

A willingness to participate.

An interest in professional and personal development.

More details

Description
Effective communication is essential for success in today's globalised work environment, where teams are often distributed across continents. Whether you're a seasoned professional or just starting out, mastering personal communication skills can unlock doors to collaboration, innovation, and career growth.
This course, Master Workplace Communication Skills Part 1, covers a comprehensive overview of communication theory, focusing on the SMCR model (Source, Message, Channel, Receiver) as a framework for successful interactions. Learners will gain valuable insights into interpersonal communication, learning how to engage in active listening, build empathy, and navigate cross-cultural differences. The course also delves into conflict resolution strategies, equipping you with tools to manage and resolve disputes effectively.
Additionally, you'll develop skills in face-to-face communication, including body language, tone of voice, and active listening techniques. Written communication, from crafting professional emails to business reports, will also be addressed, ensuring that your messages are clear, concise, and impactful.
What is primarily taught in this course?
Communication theory, with a focus on the SMCR model.
Interpersonal communication, including active listening and empathy.
Cross-cultural communication in diverse workplaces.
Conflict resolution and negotiation techniques.
Face-to-face communication strategies, including body language and non-verbal cues.
Professional written communication, including emails, reports, and memos.
By the end of the course, you will have the confidence to communicate more effectively in the workplace, leading to stronger relationships, better teamwork, and enhanced professional success.
Who this course is for:
New professionals: Individuals who are just starting their careers and want to build a strong foundation in effective communication techniques.
Seasoned professionals: Experienced workers looking to refine their communication skills and stay updated with modern communication practices.
Team leaders and managers: Those in leadership positions who need to effectively communicate with their teams, resolve conflicts, and foster a collaborative work environment.
Remote workers: Employees working in remote or distributed teams who need to master digital communication tools and techniques to maintain clear and effective communication with colleagues.

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