Windows 11 for IT Support: Troubleshooting Basics

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Ed Liberman

2:05:39

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01 - Introduction

01 - Basic Windows troubleshooting for IT.mp4

00:44

02 - What you should know.mp4

02:15

02 - 1. An Introduction to Troubleshooting

01 - Rules for troubleshooting Windows 11.mp4

05:34

03 - 2. The Most Common Fixes

01 - Booting into Safe Mode.mp4

09:01

02 - Resetting Windows.mp4

05:47

03 - Restoring Windows.mp4

06:27

04 - Running Windows Update.mp4

03:45

05 - Removing a buggy update.mp4

04:42

04 - 3. Troubleshooting Tools

01 - Working with the Reliability Monitor.mp4

05:51

02 - Using the Steps Recorder.mp4

05:33

03 - Using the Security and Maintenance Console.mp4

06:11

04 - Working with troubleshooters.mp4

04:35

05 - Cleaning up the hard disk.mp4

04:50

06 - An introduction to the Event Viewer.mp4

07:52

07 - An introduction to performance monitoring.mp4

05:24

08 - What is slowing down the system.mp4

05:05

05 - 4. Fixing Boot Problems

01 - Fixing boot problems.mp4

04:39

02 - Windows startup.mp4

04:23

06 - 5. Remote Troubleshooting

01 - Using Remote Assistance.mp4

07:00

02 - Configuring the Remote Desktop Protocol client.mp4

06:47

03 - Establishing a remote desktop session.mp4

05:08

07 - 6. Troubleshooting Applications

01 - Reinstalling a Windows Store application.mp4

02:52

02 - Reinstalling a Win32 application.mp4

02:47

03 - Repairing a Win32 application.mp4

03:25

04 - Fixing an application compatibility problem.mp4

04:38

08 - Conclusion

01 - Continuing with Windows 11.mp4

00:24

Description

There’s no perfect operating system or end user. Consequently, IT professionals—particularly those working at a help desk—will inevitably find themselves addressing certain issues over and over. This course offers a comprehensive look at the most common IT fixes for Windows 11, as well as the techniques and tools to use along the way.

Instructor Ed Liberman draws from his 20+ years of experience with Windows technologies to provide clear, succinct explanations of essential fixes, such as restoring Windows and removing buggy updates. Ed shares how to fix boot problems, troubleshoot Windows Store and Win32 applications, and address issues remotely by establishing a remote desktop session. He also demonstrates how to leverage a variety of built-in tools that make it easier to spot and resolve problems within Windows 11.

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Windows 11

Ed Liberman

Instructor's Courses

Hi, I'm Ed. I'm an experienced Technical Author who has worked in technology for over 20 years. I have been certified and instructing IT since 1998. I have literally helped thousands of people to get started or advance their careers in the IT industry. When I'm not in the classroom, I'm out helping corporations with their network infrastructure as an independent consultant. I will get you ready to pass your exams while you develop the skills needed to succeed in the "real world". My teaching style encourages you to have fun while you learn. I also volunteers my time in my local community as a math tutor for struggling grade school children.

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