Windows 10 for IT Support: Troubleshooting Basics

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Brien Posey

1:21:13

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01 - Introduction

01 - Learn the basics of troubleshooting in Windows 10.mp4

00:35

02 - 1. An Introduction to Troubleshooting

01 - Windows 10 troubleshooting best practices.mp4

03:51

03 - 2. The Most Common Fixes

01 - Booting into Safe Mode.mp4

06:16

02 - Resetting Windows.mp4

04:39

03 - Restoring Windows.mp4

04:19

04 - Running Windows Update.mp4

01:01

05 - Removing a buggy update.mp4

02:23

04 - 3. Troubleshooting Tools

01 - Working with the Reliability Monitor.mp4

04:12

02 - Using the Steps Recorder.mp4

03:18

03 - Using the Security and Maintenance Console.mp4

02:59

04 - Working with troubleshooters.mp4

02:41

05 - Cleaning up the hard disk.mp4

04:26

06 - An introduction to the Event Viewer.mp4

04:15

07 - An introduction to performance monitoring.mp4

03:42

08 - What is slowing down the system.mp4

02:53

05 - 4. Fixing Boot Problems

01 - Fixing boot problems.mp4

03:05

02 - Windows startup.mp4

03:32

06 - 5. Remote Troubleshooting

01 - Using Remote Assistance.mp4

04:00

02 - Configuring the RDP client.mp4

04:04

03 - Establishing a Remote Desktop session.mp4

04:04

07 - 6. Troubleshooting Applications

01 - Reinstalling a Windows Store application.mp4

01:56

02 - Reinstalling a Win32 application.mp4

02:18

03 - Repairing a Win32 application.mp4

02:43

04 - Fixing an application compatibility problem.mp4

03:37

08 - Conclusion

01 - Next steps.mp4

00:24

Description

The Windows 10 operating system is normally stable and reliable, and an excellent choice for business and education. But you need to be prepared for when something goes wrong, so you can respond effectively and deploy the right solution. Join best-selling tech author Brien Posey as he shows you the fundamentals and best practices of troubleshooting in Windows 10, in this course designed uniquely for IT support professionals.

Learn how to diagnose common problems and make easy fixes with built-in tools. Get tips on using the Reliability Monitor, Steps Recorder, Security and Maintenance Console, disk cleaner, Event Viewer, and more. By the end of this course, you’ll be ready to fix common problems, conduct remote troubleshooting, and leverage the full power of Windows troubleshooting applications.

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Windows 10

Brien Posey

Instructor's Courses

I have worked in IT in at least some capacity since the age of 16. Prior to going freelance, I served as a network engineer for the United States Department of Defense at Fort Knox, and as CIO for a chain of hospitals and healthcare facilities. I have also worked as a network administrator for some of the largest insurance companies in America. I went freelance in the year 2000, and have become a prolific technology author. I have authored, co-authored, or contributed to over 50 books, and have created over a dozen video training courses. These are in addition to my 7000+ articles and papers. I also routinely speak at various IT related events. In addition to my continued work in IT, I have spent the last several years training as a commercial scientist-astronaut candidate in preparation for a mission to study polar mesospheric clouds.

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.