VICIdial Installation Masterclass: A Step-by-Step Guide

Focused View

Omid Reza Mohajerani

48:26

130 View

01 - Introduction

001 Introduction.mp4

01:44

002 Getting Ready for installation - Downloading VICIbox.mp4

01:33

003 How to Download and install VirtualBox.mp4

01:46

004 Creating Virtual Machine (VM) in VirtualBox.mp4

03:47

external-links.txt

02 - VICIDial Installation

001 VICIdial installation - Part 1 - Initial setup.mp4

03:54

002 VICIdial installation - Part 2 - IP Address Configuration.mp4

06:22

003 VICIdial installation - Part 3 - Setting Time Zone.mp4

01:56

004 VICIdial installation - Part 4 - Operating System Update.mp4

03:56

005 VICIdial installation - Part 5 - VICIBOX Express Installation.mp4

02:09

006 VICIdial installation - Part 6 - Login to Web Panel for VICIdial initial setup.mp4

03:36

03 - VICIDial Post Installation steps

001 Installation verification - Set permission for default user 6666.mp4

02:29

002 Installation verification - Create a User Group.mp4

00:58

003 Installation verification - Creating a Phone.mp4

02:05

004 Installation verification - Downloading and installing a Softphone.mp4

02:25

005 Installation verification - Registering a Softphone.mp4

02:20

006 Installation verification - Creating a campaign.mp4

02:51

007 Installation verification - Creating a User.mp4

01:45

008 Installation verification - Login as Agent.mp4

02:50

Description

VICIdial is an open-source software that you can use to run an Auto Dialer system or an inbound contact Center.

What You'll Learn?

What is VICIdial ?
How to install VICIdial on Virtual Machine ?
Learn how to verify your VICIdial installation .
How to create Phone, Users , Campaign in VICIdial?

Who is this for?

AnywohAnyone who wants to install VICIDial inorder to run an inbound or outbound Contact Center.

What You Need to Know?

We will start from the beginning and guide you through the entire installation process of Vicidial Call Center solution.

Whether you are new to Vicidial or have some experience, this training will provide you with the necessary steps to install Vicidial on VirtualBox.

More details

Description
Vicidial, a powerful open-source and free contact center software, is built upon the robust Asterisk telephony system. Renowned for its exceptional outbound call center features, it offers a range of functionalities such as Preview, Predictive, and Power Dialing, as well as IVR Survey campaigns for outbound surveys.
However, Vicidial's capabilities extend beyond outbound operations. It empowers users to establish highly efficient inbound call centers, equipped with features like Ingroups or Queues, IVR menus, and comprehensive real-time and historical reports. These reports enable monitoring of agent performance and provide a real-time view of sales activities.
This training course aims to equip you with the knowledge required to successfully install VICIdial and verify its functionality. I will guide you through every step of the installation process, covering tasks such as downloading, installing, and configuring a virtual machine using VirtualBox on your Windows system. Additionally, I will assist you in setting the IP address, configuring the time zone, and other essential installation procedures.
Furthermore, I will demonstrate how to log in to the admin panel, set permissions, create a phone, register a softphone, create a campaign, and verify the successful installation of VICIdial. This course is designed for individuals who are new to VICIdial and do not possess any prior knowledge of the software or Linux.
It is important to note that this video training solely focuses on the installation aspect and does not cover VICIdial's configuration for running outbound or inbound call centers. If your goal is to install VICIdial correctly and familiarize yourself with the initial steps, then this video is perfect for you.
Who this course is for:
AnywohAnyone who wants to install VICIDial inorder to run an inbound or outbound Contact Center.

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As a Linux administrator and Voice Over IP specialist, I have 11 years of experience in open-source solutions such as Kamailio, Asterisk, FreeSWITCH, RTPEngine, VICIdial, and more. I possess extensive expertise in managing and maintaining these technologies, implementing robust and scalable voice communication systems, and ensuring smooth operations for organizations. With my deep knowledge and experience in open-source solutions, I am well-equipped to handle complex voice-over IP deployments, troubleshoot issues, optimize performance, and provide effective solutions for business communication needs.

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