Using Assessments to Hire Customer Service Reps

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David Brownlee

35:15

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1 Introduction

01 Using personality assessments to hire in customer service.mp4

01:59

2 Various Personality Assessments

02 Learn the four DISC personality types.mp4

04:18

03 The D personality type in DISC.mp4

02:41

04 The I personality type in DISC.mp4

02:21

05 The S personality type in DISC.mp4

03:07

06 The C personality type in DISC.mp4

02:50

3 Personality Assessment Benchmarking

07 The best-suited personality types for customer service roles.mp4

03:24

08 DISC personality types not suited for customer service roles.mp4

03:48

4 Motivation Assessments for Customer Service

09 The motivation assessment.mp4

03:50

10 The best motivation types for customer service roles.mp4

02:34

11 Motivation types not suited for customer service roles.mp4

03:07

5 Conclusion

12 Take and implement the DISC and motivation assessments.mp4

01:16

Description

If you’re a hiring manager, there’s probably no worse feeling than realizing you’ve hired the wrong person, especially in a customer service role. Not only have you spent valuable time and money, but you’ve also hired someone who may do a poor job representing your company to the people you want to impress the most, your customers. How do you make sure a candidate with a great resume and great interview is actually a good fit? In this course, customer service expert and certified assessment trainer David Brownlee shows how you can use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles. David covers two types of personality assessments—DISC and motivation—and shows how they can give you insight into a person’s true behavior and motivations, and how you can use these to find and retain the best customer service performers.

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David Brownlee

Instructor's Courses

After being kidnapped and stabbed in 2008, I decided to dedicate my life to serving others. I believe that business owners will change the world, & we can do it through providing kindness and caring to our customers everyday. I am passionate about customer service & showing you and your team how to create a world-class customer experience. I am honored to be an official LinkedIn Instructor with 5 customer service training courses available at LinkedInLearningcom. I couldn't ask for a better online training partner. I am humbled to have trained over 1M businesses and individuals from around the world through my online trainings, keynote speeches and coaching programs. As a former business coach for Tony Robbins I have had the privilege of conducting over 3,500 one-on-one coaching sessions which taught me how to spot the patterns my clients success faster, easier and with better results. My clients include from small businesses and professionals to Fortune 500 Companies and government agencies. Regardless of where you are in your customer service today I can help you close the gap from where you are to where you want to be. What that really means for you is: *More repeat customers *An endless stream of referrals *5 star online reviews *More revenue *Raving fan customers that will never leave you Call me today to book your FREE, 60 Min, Customer Success Strategy Session where we will assess your current customer success situation and build you a custom roadmap for your business to achieve your desired outcome. Book your session FREE here: https://calendly.com/davidbrownlee/60-minute-strategy-call PS-Want FREE online training for you and your staff? Get immediate access here: www.PureCustomerService.com/p/free Book me for your next event to experience my live keynote speech, Rockstar Service, Rockstar Profits, call me today at (800) 299-3449. Thank you for being the best part of my business. I am looking forward to meeting you! “You will NOT maximize your revenue potential without a proven, powerful, world-class customer service strategy.” - David Brownlee

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.