Unspoken Rules of Business Email to Boost Your Career

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Nicholas Gilmore

2:10:56

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1. Introduction

1. Welcome & Introduction.mp4

01:52

2. Get your moneys worth!.mp4

01:01

3. Learning how to Adjust Audio Speed.mp4

01:12

2. Lesson 0

1. What we will focus on.mp4

01:03

2. What you can do after you finish.mp4

00:54

3. How will the lessons be structured.mp4

01:03

4. Conclusion.mp4

01:22

3. Lesson 1 Learning to identify passive-aggressive behavior in emails

1. Introduction.mp4

01:25

2. Teaching Example Handling a passive aggressive request.mp4

01:34

3. Deep Dive the email & How else could it be understood.mp4

02:53

4. Example 1 Passive Aggressiveness with Timelines.mp4

02:21

5. Deep Dive the email & How else could we interpret this email.mp4

02:45

6. Example 2 Raising an Issue Passive Aggressively.mp4

01:40

7. Deep Dive this email & How else could we interpret this email.mp4

02:20

8. Example 3 Passive Aggressive Check-In.mp4

02:17

9. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:13

10. Lesson Conclusion - How to avoid sounding passive aggressive in an email.mp4

03:08

4. Lesson 2 Learning how to avoid sounding overly defensive in email responses

1. Who cares about sounding defensive in an email.mp4

01:28

2. Teaching Example - Defensive Focus, Not Problem Solving.mp4

01:43

3. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:23

4. Example 1 Defensive Reaction to Question.mp4

01:42

5. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:49

6. Example 2 Ignoring Constructive Feedback by Being Defensive.mp4

01:50

7. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

02:55

8. Example 3 Defensive Reaction to Criticism.mp4

01:44

9. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

02:18

10. Lesson Conclusion - How to Avoid Sounding Overly Defensive in Emails.mp4

03:49

5. Lesson 3 Learning how to politely decline an email request

1. Why do we need to know how to politely decline an email request.mp4

02:04

2. Teaching Example Enabling a Coworker to Solve Their Own Problem.mp4

01:39

3. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:58

4. Example 1 Declining a Request that is Outside the Scope of Work.mp4

01:43

5. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:14

6. Example 2 Declining and Referring a Request.mp4

01:53

7. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

02:26

8. Example 3 Declining and Redirecting a Request.mp4

01:54

9. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

02:17

10. Lesson Conclusion - How to Politely Decline a Request.mp4

04:31

6. Lesson 4 Learning when to use email chains and when not to

1. Why care about email chains anyway.mp4

01:36

2. Teaching Example Kindly Bringing an Email back into the Chain.mp4

03:06

3. Lets Deep Dive this Email & How else could we interpret this email.mp4

02:07

4. Lesson Conclusion - Best Practices for Email Chains.mp4

03:05

7. Lesson 5 Learning to understand when and who to copy on an email

1. Why bother to learn how to identify when and who to copy on an email.mp4

01:22

2. Teaching Example Too Many People on One Email.mp4

01:56

3. Lets Deep Dive this Email & How else could we interpret this email.mp4

03:19

4. Example Criticism with Manager.mp4

01:55

5. Lets Deep Dive this Email & How else could we interpret this email.mp4

03:23

6. Example 2 Criticism in Front of Team.mp4

02:26

7. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

02:58

8. Example 3 Passive Aggressive Criticism in Front of Team.mp4

02:36

9. Lets Deep Dive this Email & How Else Might We Interpret this Email.mp4

03:13

10. Lesson Conclusion - How to decide who to add to the email and who not to.mp4

05:20

8. Lesson 6 Learning how to craft the perfect subject line

1. Why should I care about crafting a good subject line.mp4

01:14

2. Example 1 Poor Searchability.mp4

01:50

3. Breakdown & Recommendation.mp4

01:18

4. Example 2 Missing Critical Information.mp4

01:48

5. Breakdown & Recommendation.mp4

01:37

6. Example 3 Missing Key Action.mp4

01:52

7. Breakdown & Recommendation.mp4

01:13

8. Lesson Conclusion - Best Practices for Writing Email Subject Lines.mp4

01:54

9. Ending

1. Course Completion.mp4

02:25

Description

Understanding Email Tone and Etiquette

What You'll Learn?

Develop an advanced skill in understanding the tone of an email
Learn to identify passive-aggressive behavior in emails
Learn to understand when and who to copy on an email
Learn how to politely decline an email request
Learn when to use email chains and when not to
Learn how to craft the perfect subject line
Learn how to avoid sounding overly defensive in email responses

Who is this for?

Intermediate to Advanced Learners of English, Those Who Want to Use English Professionally

College and University Students who are or will Shortly be Employeed Soon

Job Hunters

Working Professionals looking to Climb the Career Ladder

Professionals Working in Customer Service Sectors or Customer Facing Jobs

What You Need to Know?

Desire to improve your English

Ability to use English at a minimum of lower intermediate level

Willingness to broaden your understanding of email culture in English speaking environments

Willingness to embrace the complexities of English used in complex social environments

More details

Description
The nature of this course is to teach how to read the tone of a message and how to interpret between the lines like a native speaker would. WARNING: this is not a course where we only teach standard phrases but rather an advanced level course that will help you communicate more like a local, including but not limited to soften your tone when you try to reject a request, be diplomatic when it is a tricky situation and understand when people are challenging you and criticize you in a subtle way. Communication is not just to get the message across but to do so in a culturally appropriate and elegant manner. STOP using basic communication and boost your career by mastering the art of nuanced email communication just like how you do in your native language. Unlock the secrets to effective and sophisticated interactions that will set you apart in the ever more competitive professional world.

Love them or hate them Emails are not going anywhere
As of 2023, it's estimated that over 300 billion emails are sent daily worldwide. (Source: Statista)
In 2023, there were approximately 4.6 billion email users worldwide, a number expected to grow to over 4.9 billion by 2025. (Source: Statista)
So we have to accept and embrace the technology that is here now

Communication is Key to Success, Especially Email
English is the dominant language of business communication globally, with approximately 1.75 billion people using English to communicate on a regular basis, including email. (Source: Harvard Business Review)
The average office worker receives around 121 emails per day and sends about 40 business emails daily. (Source: Radicati Group)
In a business context, professionals spend an average of 28% of their workweek managing email. (Source: McKinsey)
With such a large amount of communication done over email it is worth spending time to master the craft

This is not Just Another Basic English Course
Not just another vocabulary and phrase training course
We donâ€™t teach you tricks to FAKE fluency
Teach the skills necessary to decode emails like a native speaker
Donâ€™t just communicate, express yourself and understand others as they intend
Who this course is for:
Intermediate to Advanced Learners of English, Those Who Want to Use English Professionally
College and University Students who are or will Shortly be Employeed Soon
Job Hunters
Working Professionals looking to Climb the Career Ladder
Professionals Working in Customer Service Sectors or Customer Facing Jobs

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English Language

Nicholas Gilmore

Instructor's Courses

I have a passion for language learning and culture. I will help you on your journey to mastering English for your career, life, and or hobby. I have a bachelor's degree in Commerce specializing in International Business and Marketing from one of the top business schools in Canada. I am also CELTA Certified by Cambridge to Teach English to Adults. In my own time I am studying Japanese and Chinese. I currently am JLPT N3 certified for the Japanese language.

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