UCCX Scripting Online Training

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Lalo Nunez

3:19:06

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1-UCCX Creating a basic script

1-UCCX Administrative Pages.mp4

05:47

2-UCCX Editor.mp4

07:10

3-Creating our first Application.mp4

10:21

4-Creating a Basic Script.mp4

13:36

5-Debugging our Basic Script.mp4

14:35

2-UCCX Creating a script with a menu option

1-Intro- Creating a script with a menu option.mp4

00:45

2-Requirements for our script.mp4

02:30

3-Steps and Variables.mp4

12:21

4-Debugging our script.mp4

06:27

5-Building our script.mp4

13:45

6-Prompt and Menu steps options.mp4

05:32

7-Many ways to accomplish the same task.mp4

06:36

3-UCCX Specifying Business Hours within your script

1-Intro- Specifying Business Hours within your script.mp4

01:34

2-Business Hours.mp4

04:56

3-Calendar Management.mp4

02:32

4-Building our script.mp4

18:52

4-Cisco Finesse Calendar Management.mp4

03:41

5-Time of Day.mp4

07:52

6-Day of the week.mp4

05:30

4-UCCX Using Subflows for Business Hours and Holiday Check

1-Intro- Using subflows for Business Hours and Holiday check.mp4

00:49

2-Business Hours Subflow.mp4

02:37

3-Creating the Business Hours Subflow.mp4

12:31

4-Incorporating the Business Hours Subflow script.mp4

15:55

5-Holiday Check Subflow.mp4

14:20

6-Incorporating the Holiday Check Subflow script.mp4

08:32

Description

This intermediate UCCX Scripting training prepares learners to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX.

Cisco calls UCCX its "contact center in a box." They say it's a customer interaction management solution, which is a fancy way of saying it's a pre-packaged call center for up to 400 agents. This UCCX Scripting training teaches network administrators how to optimize the behavior of the network that supports incoming calls, redirections, web chat and more.

More details

Learn how to generate reports automatically, maintain high levels of throughput and automate network behavior with this course in UCCX scripting.

After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX.

For anyone who leads a technology team, this Cisco training can be used to onboard new network administrators, curated into individual or team training plans, or as a Cisco reference resource.

UCCX Scripting: What You Need to Know

This UCCX Scripting training has videos that cover topics such as:

Automating your call center operations with custom scripts
Optimizing the flow of call center traffic
Reducing wait time and latency with smart scripting choices

Who Should Take UCCX Scripting Training?

This UCCX Scripting training is considered administrator-level Cisco training, which means it was designed for network administrators. This networking skills course is designed for network administrators with three to five years of experience with Cisco UCCX best practices.

New or aspiring network administrators. If you're just getting started at your first network administrator job, you might be intimidated to learn you're working on a collaboration network. This UCCX Scripting course makes sure you know what to do on Day 1 if you have to help maintain your network's customer interaction management network.

Experienced network administrators. This UCCX Scripting course is great for network administrators with several years of experience because they understand how important it is to maintain automated call distribution systems and how inconvenient it can be to do without scripting and automation. Learn how to write scripts that manage and optimize UCCX for you in this course.

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Lalo Nunez

Instructor's Courses

Some people build walls that complicate their learning processes because of the unknown. I like tearing down those walls and having people fall in love with technology.

Lalo Nunez brings more than 20 years of IT experience to his training. Before joining CBT Nuggets, he was a senior voice engineer. Lalo has always been interested in technology because of all the different ways technology impacts our daily lives. In his spare time, Lalo enjoys time with his family, sports (especially the Chicago Cubs baseball team), and playing cards with his family and friends.

Certifications: Cisco CCNP Collaboration, Cisco CCNP Routing & Switching, CompTIA Network+, CompTIA A+

Areas of expertise: Cisco collaboration and networking

CBT Nuggets

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CBT Nuggets is renowned for providing innovative training that's informative, meaningful, and engaging. We provide a variety of training, primarily in IT, project management, and office productivity topics. Our comprehensive library contains thousands of training videos ranging from Cisco networking to Microsoft Word. Whether you want to pass a certification exam, increase your skills, or simply learn new things, we've got you covered! All of our training is delivered through high-quality online streaming video. Subscribers can train 24 hours a day, seven days a week, from the convenience of a computer or mobile device. CBT Nuggets trainers are the rock stars of training, renowned for their expertise, industry-wide credibility, and engaging personalities. They enable CBT Nuggets to deliver accurate, up-to-date training, using a laid-back whiteboard presentation style. There are no scripts, EVER. Our trainers love to teach, and it shows! CEO and founder Dan Charbonneau was a Microsoft trainer when he began recording CBT Nuggets' very first training videos back in the 1990s. He wanted to help provide large organizations, small teams and individuals with comprehensive and budget-conscious training, and he realized it couldn't be done in a classroom. From the CBT Nuggets World Headquarters in Eugene, Oregon, Dan and his team promise each video will be informative, comprehensive, accurate, and fun to watch.