The Outsourced Environment

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Bob McGannon

43:46

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01 Introduction

001 Enhance your outsourcing environment.mp4

01:35

002 Things to know.mp4

01:07

003 The benefit of outsourcing.mp4

03:05

02 Contract Components

001 Understanding the contract and relationship.mp4

03:30

002 The ongoing role of the contract.mp4

02:52

003 The contract points of contact.mp4

03:15

03 Outsourcing Operational Nuances

001 Who is my boss .mp4

03:28

002 Time tracking requirements.mp4

03:14

003 People you will and wont see.mp4

03:15

004 Problems How much should I share .mp4

03:58

005 Developing and maintaining technical skills.mp4

03:09

04 Handling Unique Requests

001 Client Making special requests.mp4

02:32

002 Outsourcer Responding to special requests.mp4

02:37

05 Conclusion

001 Exercise Whats missing in this environment .mp4

02:05

002 Exercise solution Whats missing in this environment .mp4

02:27

003 Next steps.mp4

01:37

Description

Outsourcing can be a strategic, cost-saving approach to obtaining services which support your business. But working in that environment presents challenges and differences from a traditional work setting. In this course, instructor Bob McGannon helps you learn to work more effectively in this dynamic environment, whether from a client perspective or an outsourcer perspective. Bob goes over the benefits of outsourcing, as well as the role of the outsourcing contract, the expectations of managers in an outsourcing environment, and the nuances of working for multiple bosses. He goes over the details of working in a time-tracked environment, then offers his thoughts on how personnel should be managed and how special service requests are managed in an outsourcing environment. Bob concludes with an exercise to evaluate missing elements in an outsourcing environment.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Management Skills

Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.