The Complete Customer Success Manager (CSM) Course

Focused View

Petar Dimov

7:17:52

11 View

1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role

1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4

15:15

2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4

14:21

3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4

18:56

2 - Readiness for Customer Success Management

4 - What Is Your Organizations Customer Success Strategy.mp4

08:09

5 - What Is Your Role in Helping to Fulfill Your Organizations Customer Strategy.mp4

10:39

6 - What Assets and Resources Are Available to Help You.mp4

13:29

7 - How Will You Plan and Manage Your Time.mp4

10:34

3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES

8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4

13:02

9 - UNDERSTANDING THE CRITICAL PATH.mp4

18:44

10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4

14:02

4 - Practical CSM Framework Phase 1 Preparation

11 - What Is Phase 1 Preparation All About.mp4

12:11

12 - Accessing Information.mp4

09:31

13 - Internal Handover.mp4

07:22

14 - Customer Information.mp4

09:49

15 - Initiative Information and Customer Outcome Requirements.mp4

09:40

16 - CSM Outcome Requirements.mp4

08:33

17 - Third Parties and Project Status.mp4

16:52

18 - Tools for PCSMF Phase 1 Preparation.mp4

08:53

5 - Practical CSM Framework Phase 2 Commitment

19 - What Is Commitment All About.mp4

09:59

20 - Communicating with the Customer.mp4

27:35

21 - Developing a Stakeholder Management Strategy.mp4

14:11

6 - Practical CSM Framework Phase 3 Onboarding

22 - What Is PCSMF Phase 3 Onboarding All About.mp4

05:16

23 - Generic and Customized Onboarding Models.mp4

12:13

24 - Information for Onboarding.mp4

21:07

25 - Tools for PCSMF Phase 3 Onboarding.mp4

07:05

7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS

26 - WHAT IS ADOPTION ALL ABOUT.mp4

17:56

27 - UNDERSTANDING IMPACTED USERS.mp4

17:02

28 - RESEARCH TECHNIQUES.mp4

16:13

29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4

09:36

8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION

30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4

08:49

31 - STEP 3 CREATE IMPACTED GROUPS.mp4

14:28

32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4

17:20

33 - STEP 6 CAPTURE ADOPTION BARRIERS AND RISKS.mp4

19:00

Description

Master Customer Success: Strategies, Skills, and Metrics for Success

What You'll Learn?

Role of a CSM: Understand the CSM role, its duties, and its impact on customer success.
Essential CSM Skills: Develop necessary technical and soft skills for CSM success, maintaining a skill balance.
Retention Strategies: Discover methods to retain customers, including vendor locking for loyalty and reduced churn.
Success Metrics and KPIs: Master CSM targets, KPIs, and metrics like Net Promoter Score for data-driven decisions.

Who is this for?

Aspiring Customer Success Managers: Individuals who are new to the field and want to kickstart a career in customer success management will benefit from the comprehensive knowledge and practical skills provided in this course.

Current Customer Success Professionals: If you're already working as a Customer Success Manager or in a related role but want to enhance your skills, deepen your understanding, and stay up-to-date with industry best practices, this course will be a valuable resource for you.

Sales and Marketing Professionals: Sales and marketing experts looking to transition into customer success management or broaden their skill set will find this course invaluable for acquiring the knowledge and strategies necessary to excel in this role.

Entrepreneurs and Business Owners: Those who run their own businesses or startups can leverage the insights from this course to effectively retain customers, boost customer satisfaction, and drive business growth.

Product Managers and Team Leads: Product managers and team leaders who want to understand how customer success management can benefit their products and teams will gain valuable insights to implement in their roles.

Anyone Seeking to Improve Customer Relations: Professionals in any industry who want to enhance their ability to manage and nurture customer relationships, ultimately leading to improved customer satisfaction and loyalty, will find this course beneficial.

What You Need to Know?

There are no specific prerequisites or requirements for taking "The Complete Customer Success Manager Course." This course is designed to accommodate learners at all levels, from beginners to those with some prior knowledge or experience in the field. We aim to lower the barrier for beginners and provide comprehensive guidance for anyone interested in pursuing a career as a Customer Success Manager. To get the most out of the course, an eagerness to learn and an interest in customer success management are beneficial, but even those without prior knowledge or experience in the field will find the course accessible and informative. No specific tools or equipment are required, as the course will cover all necessary concepts and techniques from the ground up.

More details

Description
Unlock the key to customer satisfaction, retention, and business growth in "The Complete Customer Success Manager Course." Whether you're aspiring to become a Customer Success Manager, seeking to enhance your existing skills, or striving to elevate your company's customer relationships, this course is your ultimate guide to success.
Customer Success Management is not just a role; it's a philosophy that empowers businesses to keep customers satisfied, engaged, and loyal. In this comprehensive course, we will delve into the core strategies, essential skills, and vital metrics that define the world of Customer Success Management.
Course Highlights:
Customer Success Strategies: Discover and implement time-tested strategies to retain and engage customers effectively. Explore vendor locking techniques and learn how to make your product or service an indispensable part of your customers' success.
Essential CSM Skills: Develop the fundamental skills required to excel as a Customer Success Manager. We'll cover both the technical and customer-facing aspects, giving you a well-rounded understanding of the role.
Success Metrics and KPIs: Become an expert in using Customer Success Manager targets and Key Performance Indicators (KPIs) such as the Net Promoter Score to measure, evaluate, and improve customer satisfaction.
Role of a CSM: Gain a comprehensive understanding of the Customer Success Manager role, including their responsibilities, core duties, and the positive impact they have on customer success.
By the end of this course, you will be equipped with the knowledge, skills, and confidence to excel as a Customer Success Manager. You'll have the ability to enhance customer satisfaction, boost retention rates, and drive business growth. The principles and techniques you learn here are not just essential for your professional journey but also for your organization's success.
Join us today and embark on a rewarding journey towards becoming a Customer Success Manager and unlocking the full potential of customer success!
Who this course is for:
Aspiring Customer Success Managers: Individuals who are new to the field and want to kickstart a career in customer success management will benefit from the comprehensive knowledge and practical skills provided in this course.
Current Customer Success Professionals: If you're already working as a Customer Success Manager or in a related role but want to enhance your skills, deepen your understanding, and stay up-to-date with industry best practices, this course will be a valuable resource for you.
Sales and Marketing Professionals: Sales and marketing experts looking to transition into customer success management or broaden their skill set will find this course invaluable for acquiring the knowledge and strategies necessary to excel in this role.
Entrepreneurs and Business Owners: Those who run their own businesses or startups can leverage the insights from this course to effectively retain customers, boost customer satisfaction, and drive business growth.
Product Managers and Team Leads: Product managers and team leaders who want to understand how customer success management can benefit their products and teams will gain valuable insights to implement in their roles.
Anyone Seeking to Improve Customer Relations: Professionals in any industry who want to enhance their ability to manage and nurture customer relationships, ultimately leading to improved customer satisfaction and loyalty, will find this course beneficial.

User Reviews

Rating

average 0

Total votes0

Focused display

Customer Success Management

Petar Dimov

Instructor's Courses

Petar's expertise lies in his ability to identify emerging investment opportunities and devise investment strategies for FinTech, Climate Tech, Enterprise Tech, Space Tech, Advanced Engineering, Blockchain, and AI sectors.With over five years of experience working with a diverse range of clients across financial services, industrial, science and technology sectors, Petar has developed an impressive track record in leading projects, conducting due diligence, and building financial models that drive business growth.Having obtained an MSc in Management and Entrepreneurship from Cranfield University and a BEng in Aeronautical Engineering from the Technical University of Sofia, Petar is well-equipped with the knowledge and skills necessary to excel in the competitive investment world.His international work and study experience, spanning Germany, Portugal, Bulgaria, and the United Kingdom, has enabled him to develop excellent communication skills and a highly adaptable approach. Petar is known for his enormous levels of courage, integrity, and commitment to achieving his goals.

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.