Social Service in Customer Service

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Amas Tenumah

32:34

17 View

1 - Introduction.mp4

02:23

2 - Module 2 What does social service look like today.mp4

06:00

3 - Module 3 Your Brand.mp4

02:02

4 - Module 4 Who will respond.mp4

02:03

5 - Module 5 Integrate channels.mp4

01:35

6 - Module 6 Efficient and effective.mp4

03:21

7 - Module 7 Lower tech options.mp4

01:44

8 - Module 8 Improve efficiency.mp4

01:38

9 - Module 9 A pros and cons conversation.mp4

02:11

10 - Module 10 Technology.mp4

04:15

11 - Module 11 The tools.mp4

02:35

12 - Module 12 Kindness and empathy required.mp4

01:48

13 - Module 13 Summary.mp4

00:59

Description

What you need to know about social media in customer service.

What You'll Learn?

The history of social media in customer service
How to develop a service in social media strategy
The technology needed
The tools and people needed for social service

Who is this for?

Business leaders

Contact Center leaders

What You Need to Know?

No prerequisites

More details

Description
In today's digital age, social media has become a primary platform for customer interaction and feedback. The "Social Media Customer Service Excellence" course is designed to equip customer service professionals and digital marketing practitioners with the skills and strategies necessary to provide outstanding customer support through social media channels. This course delves into the nuances of delivering exceptional service, managing online brand reputation, and leveraging social media for customer engagement.
You will learn the following and so much more:
Introduction to Social Media Customer Service: Understand the evolution of customer service on social media platforms and its significance in modern business.
Social Media Platforms and Tools: Explore the major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn) and learn to utilize social media management tools for efficient customer service.
Customer Expectations: Analyze customer expectations in the digital realm and identify best practices for meeting and exceeding those expectations.
Social Media Etiquette: Develop a strong grasp of social media etiquette, including tone, response time, and appropriate language, to enhance customer interactions.
Join us to elevate your social media customer service skills and ensure your organization's online presence is synonymous with excellence in customer support. Master the art of turning social media interactions into meaningful, long-lasting customer relationships.
Who this course is for:
Business leaders
Contact Center leaders

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Customer Service

Amas Tenumah

Instructor's Courses

I'm a humanist first, futurist second, focused on the truth without euphemisms.My life's work so far has been advising companies and governmental organizations on how to weaponize technology to connect emotionally with employees and customers. I am usually asked to speak on stage or advise select C-Suite executives in private.I have been described as a polymath - which means I bring philosophy, technology and behavioral science to help people lead their best lives. My work has been featured on Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership. I have keynoted dozens of events and written over 200 blog posts.I have helped organizations like Fastly, WeGoLook, Teleflora, Coca-Cola, state of Oklahoma and DirecTV.My books include the Curated Experience, The Joyful Stoic, and No One Wants Customer Service.

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