Serving Customers in a Continuously Changing World

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[1] Introduction

[1] Customer service in the new normal.mp4

01:10

[2] 1. Adjusting to Your New Customer Service Workplace

[1] Addressing new safety protocols in your workplace.mp4

03:42

[2] Overcoming new challenges with your customer service team members.mp4

03:25

[3] Handling todays new onsite challenges in customer service.mp4

03:33

[3] 2. Overcoming the New Challenges with Todays Customers

[1] Communicating effectively with customers today.mp4

03:34

[2] Dealing with upset customers in todays environment.mp4

03:40

[3] Incorporating flexibility into your customer service efforts.mp4

03:27

[4] 3. Delivering World-Class Customer Service in Todays World

[1] The importance of a positive attitude in customer service today.mp4

02:37

[2] Showing empathy in the new customer service reality.mp4

03:05

[3] Anticipating what your customer needs in customer service today.mp4

03:31

[5] 4. Conclusion

[1] Thriving in the new customer service landscape.mp4

00:52

Description

Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with solid solutions if you want to continue doing business in the post-COVID economy. This course provides advice for returning to work and interacting with the public, dealing with distribution problems, and handling aggressive customers. David Brownlee, bestselling author of Rockstar Service, Rockstar Profits, helps you tackle these issues and provide extraordinary customer service. Discover how to implement new safety protocols, deal with upset customers, and deliver world-class service despite the challenges around you.

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Customer Service

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.