ServiceNow GenAI: Leveraging Next-Gen Solutions

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Arno Esterhuizen

1:37:39

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1. Introduction to ServiceNow Generative AI

1. Introduction to AI.mp4

03:21

2. Introduction to LLM.mp4

02:25

3. ServiceNow AI Vision.mp4

03:27

4. Flexible LLM Support Options in ServiceNow.mp4

07:50

5. Common Terms and Definitions.mp4

02:25

6. Is ServiceNow Generative AI a Good Fit for Your Organization.mp4

02:03

7. Ensuring High Quality & Accurate Generated Content.mp4

02:18

2. ServiceNow Now Assist

1. Overview of Now Assist.mp4

04:02

2. How Now Assist Helps All.mp4

03:48

3. Now Assist Interface Availability.mp4

03:51

4. Now Assist Framework.mp4

03:38

5. How Does Now Assist Work.mp4

02:59

6. Understanding the Now Assist Admin Console.mp4

02:02

7. Demo of the Now Assist Admin Console.mp4

09:29

3. Now Assist Use Cases & Demos

1. Chat Summarization.mp4

06:55

2. Incident Summarization & Resolution Notes Generation.mp4

06:22

3. Code Generation.mp4

04:36

4. Flow Generation & Recommendations.mp4

04:50

5. Playbook Generation & Work Order Task Closure Summarization.mp4

03:42

6. User Data Policy in Now Assist.mp4

03:13

4. The Generative AI Controller

1. Overview of the Generative AI Controller.mp4

03:07

2. Configuring the Generative AI Controller.mp4

02:10

3. Use Generative AI Controller with Flow Designer.mp4

02:21

4. Use Generative AI Controller with Virtual Agent Designer.mp4

02:51

5. Use Sentiment Analysis with Flow Designer.mp4

02:01

5. Conclusion

1. Course Conclusion.mp4

01:53

Description

Harnessing the Power of Integrated Generative AI tools like ChatGPT in ServiceNow for Smarter Operations

What You'll Learn?

Understand the fundamentals of generative AI and its applications within the ServiceNow platform.
Learn how to integrate and customize generative AI tools to address specific business needs and optimize ServiceNow workflows.
Develop the skills to design and deploy innovative AI-driven solutions drive continuous improvement within ServiceNow environments.
Develop expertise in using ServiceNow's GenAI to create and curate knowledge base articles, enhancing self-service capabilities and user satisfaction.

Who is this for?

ServiceNow Administrators

ServiceNow Developers

IT support staff

IT managers

Anyone who wants to learn more on how to leverage Gen AI to improve ITSM processes.

What You Need to Know?

Basic ServiceNow skills

More details

Description
Unlock the full potential of ServiceNow's revolutionary Generative AI tools. This course is designed to provide you with a deep understanding of how to harness the power of AI to drive efficiency and innovation in your organization's ServiceNow environment.
Throughout the course, you will explore a wide range of AI-powered features and capabilities offered by ServiceNow, starting from Incident summarization and extending to generating ServiceNow code. By mastering these AI tools, you will learn how to automate repetitive tasks, streamline processes, and enhance the overall user experience within ServiceNow.
One of the key focuses of this course is to help you dive deep into ServiceNow's GenAI capabilities. You will learn advanced techniques for creating knowledge base articles using Generative AI, allowing you to efficiently capture and share knowledge within your organization. Additionally, you will discover how to leverage AI to optimize workflows, improve service delivery, and accelerate problem resolution in ServiceNow.
Whether you're a beginner looking to explore the potential of AI in ServiceNow or an experienced user seeking to enhance your skills, this course is for you. With a combination of practical demonstrations, hands-on exercises, and real-world examples, you will gain the skills and knowledge needed to take your service management practices to the next level.
Join me on this journey to revolutionize the way you work with ServiceNow. Enroll now and unlock the transformative power of Generative AI in ServiceNow!
Who this course is for:
ServiceNow Administrators
ServiceNow Developers
IT support staff
IT managers
Anyone who wants to learn more on how to leverage Gen AI to improve ITSM processes.

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I have more than 25 years experience in the IT industry with more than 7 years in working with and implementing ServiceNow.I am a ServiceNow Certified Implementation Specialist and ITIL Expert certified.Due to my passion for the ServiceNow platform and what can be achieved with it, I enjoy teaching the capabilities.

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