ServiceNow Administration: A Comprehensive Guide

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3:27:08

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1 - Introduction

1 - Course Introduction.mp4

01:16

2 - Agenda.mp4

02:53

3 - Learning Outcome.mp4

01:08

2 - Introduction to ServiceNow

4 - What is ServiceNow.mp4

02:09

5 - Why ServiceNow.mp4

02:29

6 - Use Case.mp4

02:31

3 - ServiceNow User Interface

1 - ServiceNow User Interface Quiz.html

7 - User interface Intro.mp4

00:54

8 - Get your ServiceNow PDI.mp4

03:03

8 - Obtain-your-ServiceNow-Instance.docx

9 - Exploring the User Interface.mp4

06:14

10 - Configuring the Banner.mp4

01:53

11 - Summary.mp4

00:38

4 - Application Management

2 - ServiceNow Application Management Quiz.html

12 - Application Management Intro.mp4

01:43

13 - About Tables.mp4

03:38

14 - Creating a Table.mp4

04:32

15 - About Forms.mp4

06:06

16 - Configuring Forms Design.mp4

03:34

17 - Configuring Form Layout.mp4

03:14

18 - Configuring forms with Form Builder.mp4

02:24

19 - Configuring Related Lists and Views.mp4

04:21

20 - About Lists.mp4

02:28

21 - Editing the Lists View.mp4

02:10

22 - Working with Filters.mp4

06:36

23 - About Application Development.mp4

04:18

24 - Creating a Custom Application using Application Studio.mp4

05:46

25 - Application Settings.mp4

02:54

26 - Summary.mp4

01:11

5 - Managing Users and Groups

3 - ServiceNow Managing Users and Groups Quiz.html

27 - Managing Users and Groups Intro.mp4

03:05

28 - Creating a User account.mp4

02:49

29 - Creating a Group.mp4

02:33

30 - Creating a Role.mp4

02:34

31 - Assigning a Role to the Group.mp4

01:57

32 - Assigning a Role to an Application and its Modules.mp4

02:43

33 - About email notifications.mp4

01:33

34 - Creating an email notification.mp4

02:52

35 - Defining an Inbound action.mp4

04:52

36 - Summary.mp4

01:18

6 - Form Activities

4 - ServiceNow Form Activities Quiz.html

37 - Form Acitivities Automation Intro.mp4

01:51

38 - About Business Rules.mp4

01:07

39 - Creating a Business Rule.mp4

04:47

40 - About Client Scripts and Script Include.mp4

03:18

41 - Client-Script-Resource.docx

41 - Creating a Client Script.mp4

03:55

42 - Creating a Script Include.mp4

02:48

42 - Script-Include.docx

43 - Summary.mp4

00:42

7 - SLA Service Level Agreement

5 - ServiceNow Service Level Agreement Quiz.html

44 - SLA Intro.mp4

03:54

45 - SLA Definitions.mp4

04:01

46 - SLA Definitions Demo.mp4

08:28

47 - Summary.mp4

00:55

8 - ACLs Access Control Lists

6 - ServiceNow Access Control Lists Quiz.html

48 - Introcution to ACL.mp4

02:59

49 - Components of ACL and Evaluation Process.mp4

03:13

50 - Creating an ACL.mp4

12:21

51 - Summary.mp4

00:49

9 - Service Catalog

7 - ServiceNow Service Catalog Quiz.html

52 - Introduction to the Service Catalog.mp4

06:47

53 - Exploring Workflows.mp4

03:01

54 - Creating a Service Catalog Category.mp4

01:56

55 - Creating Service Catalog Items and Variables.mp4

07:37

56 - Summary.mp4

00:41

10 - Reports Dashboards and Widgets

8 - ServiceNow Reports Dashboards and Widgets Quiz.html

57 - Reporting Dashboards and Widgets Intro.mp4

01:16

58 - Creating a Dashboards.mp4

03:34

59 - Creating a Custom Report.mp4

05:53

60 - Summary.mp4

00:58

11 - Knowledge Management

9 - ServiceNow Knowledge Management Quiz.html

61 - Knowledge Management Intro.mp4

02:01

62 - Creating a Knowledge Base.mp4

03:48

63 - Creating and Retiring a Knowledge Article.mp4

06:00

64 - Summary.mp4

01:01

12 - Course Summary

65 - ServiceNow-System-Administrator-From-0-to-Hero.pdf

65 - Summary.mp4

01:08

Description

Learn by Doing: Expand Your IT Knowledge with ServiceNow Administration

What You'll Learn?

Master the ServiceNow Platform: Gain a deep understanding of ServiceNow's core concepts, architecture, and navigation.
Customize the User Interface: Tailor the ServiceNow interface to your specific needs, including customizing forms, banner, lists, and dashboards.
Manage Users and Groups: Efficiently manage user access, roles, and permissions to secure your ServiceNow instance.
Configure Service Catalog: Create and manage a robust service catalog to empower end-users to self-service IT requests.
Leverage Knowledge Management: Create and maintain a centralized knowledge base to improve problem-solving and knowledge sharing.
Configure Service Level Agreements (SLAs): Set service level expectations and track performance metrics.
Automate Workflows with Business Rules and Scripting: Automate tasks and streamline processes using ServiceNow's scripting capabilities.
Create Reports and Dashboards: Generate insightful reports and dashboards to monitor key performance indicators.
Prepare for ServiceNow Certification: Gain the knowledge and skills required to pass the ServiceNow System Administrator certification exam.

Who is this for?

IT professionals looking to enhance their skills and advance their careers

ServiceNow Administrators who want to deepen their knowledge and expertise

IT professionals new to ServiceNow who want to quickly get up to speed

What You Need to Know?

No prior technical experience is required to take this course

Basic understanding of IT concepts

Willingness to learn

Whether you're a seasoned IT professional or a beginner, this course will provide you with the knowledge and skills you need to succeed with ServiceNow

More details

Description
ServiceNow Administration: A Comprehensive Guide
Elevate your IT career and become the ServiceNow expert your organization needs! This course goes beyond theory, focusing on real-world skills that will transform how you manage IT services. With hands-on exercises and live scenarios, youâ€™ll gain the knowledge and confidence to tackle everything ServiceNow can do, including:

ServiceNow Essentials: Understand the platform inside and outâ€”from setup to customization.
Effortless Automation: Automate workflows and form activities to streamline your tasks.
Incident Management Excellence: Minimize downtime with advanced incident management techniques.
SLA Precision: Define SLAs that truly reflect your organizationâ€™s service goals.
Secure Access with ACLs: Protect data and ensure the right access with targeted ACLs.
Empowering Service Catalogs: Enable self-service with a robust, user-friendly Service Catalog.
Centralized Knowledge Management: Create a powerful knowledge base thatâ€™s easy to access and use.
Data-Driven Insights: Generate actionable reports and dashboards for strategic decision-making.
Key Topics Youâ€™ll Cover:

Introduction to ServiceNow - Explore core ServiceNow concepts, architecture, and platform features. Navigate like a pro, using filters, lists, and related lists to stay organized.

Customizing the User Interface - Master UI customization to meet your needs and make ServiceNow work the way you do.

Application Management - Gain hands-on skills in creating and managing ServiceNow applications, including application scope, security, and upgrades.

User & Group Administration - Manage users, groups, and roles effectively to secure your ServiceNow environment with role-based access control.

Advanced Form Activities - Customize forms with tailored fields, validation rules, and client scripts to automate workflows and streamline processes.

SLAs - Set up and manage SLAs to ensure timely incident resolution with built-in escalation rules and notifications.

ACLs (Access Control Lists) - Understand and implement ACLs to enforce security and control record access with precision.

Service Catalog Management - Build a Service Catalog that empowers users to request IT services independently. Configure catalog items, variables, and workflows to automate fulfillment.

Knowledge Management - Build a centralized knowledge base to streamline IT support and improve search efficiency.

Reporting & Dashboarding - Gain critical insights with custom reports and interactive dashboards, helping you visualize trends and track KPIs for informed decision-making.

Why Wait? Unlock the Full Potential of ServiceNow Today!
Don't miss out on a course designed to elevate your skills and optimize your organizationâ€™s service management. Enroll now and become a ServiceNow expert ready to make a difference!
Who this course is for:
IT professionals looking to enhance their skills and advance their careers
ServiceNow Administrators who want to deepen their knowledge and expertise
IT professionals new to ServiceNow who want to quickly get up to speed

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