Service Excellence: How to Exceed Expectations Every Time
Focused View
Michael Kerr and Madecraft
53:51
580 View
01 - Service-first culture.mp4
01:17
01 - Exceeding expectations.mp4
02:39
02 - Exceptional service cultures.mp4
03:52
03 - Customer experience.mp4
03:27
01 - Service is your purpose.mp4
03:11
02 - Good isnt good enough.mp4
03:38
03 - News travels fast.mp4
02:28
01 - Uncovering expectations.mp4
03:54
02 - Surpassing expectations.mp4
02:56
01 - The partnership mindset.mp4
03:30
02 - Finding the yes.mp4
03:09
01 - Average vs. exceptional.mp4
03:02
02 - A service mindset.mp4
02:36
03 - Consistency matters.mp4
03:06
01 - Extra mile opportunities.mp4
03:42
02 - Leveraging extra miles.mp4
02:30
01 - Closing the loop.mp4
03:36
01 - Think big, start small.mp4
01:18
Description
Exceed customer expectations with Michael Kerr's expert strategies for creating a standout service culture. In this course, Michael shares how to foster a service-first mindset, anticipate customer needs, and communicate effectively to ensure satisfaction. Learn processes that transform ordinary customers into loyal advocates, ultimately enhancing your business's reputation and growth. After completing this course, you'll be able to ensure every interaction adds value to your customer relationships.
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Michael Kerr and Madecraft
Instructor's Courses
Linkedin Learning
View courses Linkedin LearningLinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications.
It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
- language english
- Training sessions 18
- duration 53:51
- English subtitles has
- Release Date 2024/06/20
