Service Design Surveys and Analysis

Focused View

Ada Epistatu

54:57

45 View

01. Course Overview

01. Course Overview.mp4

02:11

02. Cleaning up Your Data and Why Its Important

02. Making Services Better.mp4

02:30

03. Managing Quantitative Data and Steps to Be Followed.mp4

06:57

04. Managing Qualitative Data and Steps to Be Followed.mp4

05:49

05. Which Analysis Method Is Better.mp4

02:50

06. Diagnosing Survey Data and Score Appropriately.mp4

04:53

03. Modelling Behaviours into Data Visualisation

07. Too Much Data.mp4

01:42

08. Breaking Down Data Analysis.mp4

03:02

09. Interpreting Data Analysis Amplitude.mp4

02:31

10. Data Visualisations Techniques Charts Journey Maps.mp4

03:51

11. Identifying Clarity and Usability of Any Artefacts Service Blueprints Journey Maps.mp4

05:56

thumbs.zip

04. Getting Ready to Manage Interviews

12. Developing Surveys.mp4

03:49

13. Exploring Usability Testing Tools for Research.mp4

05:45

14. Managing Customer Interviews.mp4

01:34

16. Putting All Things Together.mp4

01:37

Description

You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations.

What You'll Learn?

Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider and its users/customers. In this course, Service Design Surveys and Analysis, you’ll learn to manage interviews and surveys. First, you’ll start cleaning up your data, aligning it to the end goal, and understand why it’s important to do so. Next, you’ll discover how to work with data manipulation, putting your input into a visual representation, and understanding the tools you have at hand. Finally, you’ll be prepared to manage interviews, develop surveys and establish a research methodology. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers through data analysis.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Data Analysis

Microservices

Ada Epistatu

Instructor's Courses

Ada started her IT career as a PL/SQL developer for a large engineering company. She transitioned to a hands on Technical Consultancy role on Oracle Fusion Middleware and Enterprise Architecture for a Big 4. Followed by 5 years as an Entrepreneur. Since 2019 she has rejoined the corporate world. She has experience leading projects, analyzing challenges, and designing technical solutions. Always in pursuit of new knowledge and loves to share breakthroughs with those around her. Ada looks forward to many years of continued success in developing courses with Pluralsight! She provides her support through individual and team training which have a direct impact on the team performance. Ada has the following certifications: -Six Sigma Black Belt Certification (BB), 2019 -NLP Master level, 2014 -TOGAF EA, 2013 -Trainer, 2013 Given the opportunity, she loves spending time reading, running and dancing tango.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.