Service Design: Getting Started

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Megan Andrew

1:14:28

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01. Course Overview

01. Course Overview.mp4

01:24

02. Defining the Service Design Project

02. Service Design Getting Started-Overview.mp4

01:21

03. Leveraging Service Design.mp4

01:43

04. Overview of Service Design Project Scope.mp4

06:22

05. Approach to Defining the Scope.mp4

06:28

06. Service Design Resources.mp4

04:27

thumbs.zip

03. Developing Ethnographic Studies

07. Overview of Ethnographic Research.mp4

02:19

08. Ethnographic Research within Service Design.mp4

07:53

09. Ethnographic Research Methodology.mp4

05:46

10. Overview of Digital Ethnographic Research.mp4

03:24

11. Mobile Video Ethnographic Research.mp4

09:37

04. Managing Stakeholders

12. Defining Project Stakeholders.mp4

05:36

13. Understanding Stakeholder Needs.mp4

04:10

14. Stakeholder Interviews.mp4

08:34

15. Classifying Stakeholder Needs.mp4

05:24

Description

This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

What You'll Learn?

Before kicking off a service design project, you'll want to plan around some key stages in order to increase your success. In this course, Service Design Getting Started, you’ll learn how to kick-off a successful service design project by defining a clear project scope, identifying the necessary resources, creating and implementing valuable ethnographic studies, and efficiently managing all stakeholders. First, you’ll explore how to define the project scope and identify the necessary resources. Next, you’ll discover how to develop successful mobile and video ethnographic studies. Finally, you’ll learn how to efficiently manage your stakeholders. When you’re finished with this course, you’ll have the skills and knowledge around getting started with service design needed to implement a highly impactful service design approach.

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Megan Andrew

Instructor's Courses

Megan Andrew is an end-to-end Product Manager and Freelance Consultant. With extensive experience throughout the product management space, Megan is proficient in relationship & stakeholder management, strategy creation & implementation, project management, platform & sales optimization, and profit maximization. She has managed a range of products across the banking and insurance industries, and successfully started a joint venture business from the ground up.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.