Service Design: Executive Briefing

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Gerry Scullion

29:04

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01. Overview

01. Service Design-Overview.mp4

01:54

02. Understanding Service Design

02. Understanding Service Design.mp4

13:48

thumbs.zip

03. Value of Service Design

03. The Value of Service Design.mp4

07:48

04. Enabling Service Design Inside Your Organization

04. Enabling Service Design Inside Your Organization.mp4

05:34

Description

This course will teach you how to think in terms of services and approach business complexity from a human-centered design perspective.

What You'll Learn?

This course has been crafted for organizational leaders to better understand the value that design can bring to organizations. In this course, Service Design: Executive Briefing, you’ll learn to explore the mindset of successful service design thinkers and doers. First, you’ll explore the world of service design, what it means, and what value it brings. Next, you’ll discover visualization of complexity and how using methods such as journey mapping can help align teams and build coherence. Finally, you’ll learn how to talk about service design in the context of business value. When you’re finished with this course, you’ll have the skills and knowledge of what service design is, how it works, and what is needed to start those conversations to enable it to occur within your organization.

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Gerry Scullion

Instructor's Courses

Gerry Scullion is CEO of This is Doing and also Founder of This is HCD, global design community alongside the #1 human-centered design podcast on the internet. www.thisishcd.com and www.thisisdoing.com This is HCD includes a large international design focussed newsletter, 10+ podcasts on topics to enable change, an international Slack community, 12+ global community chapters around the world with over 10,000 change makers (people using Design to create a better world). He has over 19-years professional design experience across a range of industries such as finance, healthcare, media, public services, social media and various startups. He contributed to the book ‘This is Service Design Doing’ (O’Reilly 2018) focusing on chapters about effective prototyping, and embedding Service Design teams within organizations. Gerry lives in Ireland with his beautiful wife and two children near the sea in Dublin.

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.