SAP Customer Service (CS/SM) - Service Management module

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7:03:07

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1 - Introduction

1 - Introduction.mp4

02:52

2 - Intro slides.mp4

05:25

2 - SAP Help Files for CS.txt

3 - What are Services.mp4

08:35

4 - Alphabet Soup.mp4

06:10

5 - Scenarios.mp4

07:21

6 - Types of Billing.mp4

03:50

2 - Simple Service

7 - Simple Service.mp4

01:22

8 - Simple Service Demo.mp4

08:47

3 - Service Contracts

9 - Service Contract Intro.mp4

03:30

10 - Service Contract Demo 1.mp4

11:41

11 - Service Contract Assign Functional Location.mp4

06:12

12 - Service Contract Functional Location Details.mp4

05:06

13 - Service Contract Billing.mp4

05:41

14 - Service Contract Create Service Order.mp4

10:28

15 - Service Contract Release Service Order.mp4

04:52

16 - Service Contract Service Order Operations.mp4

05:34

17 - Working with Planned Costs.mp4

21:25

18 - Material Components.mp4

06:30

19 - Create Purchase Requisition.mp4

02:43

20 - Time and Confirmations.mp4

11:21

21 - Purchase Order Costs.mp4

02:20

22 - Completing a Service Order.mp4

06:55

23 - Service Contract Scenario Summary.mp4

04:06

4 - InHouse Repairs Depot Repair

24 - Intro.mp4

12:05

25 - Return Delivery.mp4

12:35

26 - Service Order for the Repair.mp4

08:39

27 - Task Lists.mp4

08:36

28 - Planned Costs.mp4

06:00

29 - Fixing Planned Costs.mp4

03:33

30 - Service Execution.mp4

08:13

31 - List Reports.mp4

06:04

32 - Actual Costs.mp4

13:29

33 - Outbound Delivery.mp4

07:59

34 - Billing.mp4

16:44

35 - Behind the scenes Requirements type and Resource Related Billing.mp4

17:12

5 - Field Service

36 - Intro.mp4

03:54

37 - Selling an Installation and a Laser.mp4

02:44

38 - Create Installation Material.mp4

06:40

39 - Add Material.mp4

03:31

40 - Requirements Type options.mp4

05:40

41 - Config new requirements type and class.mp4

09:05

42 - New Requirements type.mp4

06:18

43 - Config default of the requirements type.mp4

03:37

44 - Review service order for installation.mp4

03:23

45 - Creating the work center.mp4

10:30

46 - Creating the task list.mp4

07:08

47 - Assign task list to service product.mp4

02:01

48 - Create sales order.mp4

04:27

49 - Deliver and Bill and Serial Number too.mp4

19:53

50 - Equipment Records.mp4

03:55

51 - Add Equipment to Service Order.mp4

10:01

52 - Update Service order.mp4

02:30

53 - Time Confirmation.mp4

05:20

54 - Equipment History.mp4

02:47

55 - Serialization Profile Configuration.mp4

04:49

56 - Create a Service Notification.mp4

14:32

57 - Object Info.mp4

02:50

58 - Create Service Order from Notification.mp4

11:49

6 - Summary

59 - Additional Resources.html

60 - Summary.mp4

01:48

Description

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

What You'll Learn?

How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
Master the business process flows for Service Contracts, In-House Repairs, and Field Service
Recognize the purpose of Resource Related Billing and associated configuration
Learn how time and materials are planned and costed on Service Orders

Who is this for?

Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

What You Need to Know?

Familiarity with SAP SD is helpful but not required

More details

Description
If you want to expand your SD skill set or learn a little know yet frequently in demandÂ SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service.Â We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing.Â Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAPÂ help.
Who this course is for:
Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module

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