Remote User Testing with UserTesting.com

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Lija Hogan

1:27:13

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[1] Introduction

[1] Intro video - Why get feedback from users remotely.mp4

01:28

[2] Why feedback is so powerful, especially now.mp4

02:39

[3] About the UserTesting platform.mp4

03:01

[4] The ethics of connecting with people.mp4

03:46

[2] 1. About Remote Testing

[1] How can you use UserTesting to learn about your users.mp4

02:28

[2] When to do what Moderated versus unmoderated remote testing.mp4

01:59

[3] 2. Remote Unmoderated Testing

[1] Observe the do, Listen to the say How to structure an unmoderated usability test.mp4

07:17

[2] The short test How to structure an unmoderated quantitative test.mp4

03:32

[3] Compare two experiences Direct comparison.mp4

03:43

[4] Compare two experiences Indirect comparison.mp4

03:51

[5] How to test language, messaging, or copy.mp4

02:52

[6] How to test imagery, video, and audio.mp4

04:00

[7] The efficient test.mp4

03:44

[8] What am I seeing Assessing tasks.mp4

04:55

[9] What am I hearing Deep listening for verbal questions.mp4

02:42

[10] How strongly do people feel Understand ratings.mp4

01:23

[11] Multiple choice questions Quick trends and patterns.mp4

02:02

[12] Written questions Quick quotes, tone, and language.mp4

01:59

[13] The unmoderated interview.mp4

05:09

[4] 3. Remote Moderated Testing

[1] Set up a live conversation on UserTesting.mp4

02:30

[2] The interview How to prepare.mp4

05:09

[3] Testing complex flows or ideas.mp4

04:50

[5] 4. Finding the Right People

[1] Find the right participants.mp4

06:35

[2] How many and who.mp4

03:26

[6] Conclusion

[1] Next steps.mp4

02:13

Description

Knowing how to conduct effective user tests gives you an upper hand in product development. No matter what your product or service is, fixing problems with it early in the design process is cheaper and easier than after it’s been launched.

In this course, UX expert Lija Hogan shows you how to conduct effective moderated and unmoderated remote user tests with UserTesting.com. Learn about the basics of gathering insights from people and how it supports design projects. Explore the differences between moderated and unmoderated testing techniques, utilizing both qualitative and quantitative methods. Get tips on how to structure moderated and unmoderated remote user test sessions, recruit the right participants, and conduct your own user tests on the UserTesting platform, gathering insights and planning for action to drive better design for better results.

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Software Testing

Unit Testing

Lija Hogan

Instructor's Courses

UX Leader and Educator | Partner with companies and researchers to understand people and create compelling and memorable experiences | Passionate about bringing new practitioners into the field

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