Quality Management for Operational Excellence

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Richard Chua

2:23:39

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01 - Introduction

01 - Quality management Essential for operational excellence.mp4

01:27

02 - 1. Basic Quality Concepts

01 - Definition of quality.mp4

04:10

02 - Quality and the bottom line.mp4

04:34

03 - Variation impacts quality.mp4

04:54

04 - Error-proofing and quality.mp4

04:18

05 - Quality at the source.mp4

04:41

06 - Cost of quality (COQ).mp4

04:42

07 - Quality planning, control, and improvement.mp4

06:13

03 - 2. Quality Planning

01 - Voice of the Customer (VOC).mp4

04:31

02 - The Kano model.mp4

04:37

03 - Quality Function Deployment (QFD).mp4

05:48

04 - QFD customer requirements flow down.mp4

02:14

05 - Design for Six Sigma.mp4

04:46

06 - Design FMEA.mp4

05:35

07 - Reliability and quality.mp4

04:36

08 - Availability and maintainability.mp4

04:22

09 - Design for manufacturability.mp4

04:36

04 - 3. Quality Control

01 - What is quality control.mp4

04:16

02 - Quality metrics.mp4

04:23

03 - Measurement systems evaluation.mp4

05:34

04 - Process capability.mp4

05:39

05 - Process control.mp4

04:28

06 - Statistical process control (SPC).mp4

04:28

07 - Process control vs. process capability.mp4

05:07

08 - Inspections, testing, and audits.mp4

04:17

05 - 4. Quality Improvement

01 - Project-by-project improvement.mp4

03:52

02 - Root cause analysis.mp4

05:12

03 - Six Sigma DMAIC.mp4

04:10

04 - Supplier quality management.mp4

05:11

05 - Quality management system (QMS).mp4

04:34

06 - Conclusion

01 - Enable, empower, and encourage.mp4

04:22

02 - Next steps.mp4

02:02

Description

Maintaining your competitive advantage is always a work in progress. After all, the products, services, and processes of your business are constantly in flux. In this course, instructor Richard Chua shows you how to apply quality management tools and techniques for the design, control, and overall improvement of your organization’s products and service quality.

Discover the power of quality management principles to create operational excellence and gain competitive advantage. Learn about how quality impacts revenue, costs, and profits, and ensure your outputs are free of deficiencies. Explore the three universal processes of quality planning, control, and improvement as outlined by the Juran Trilogy. If you’re an executive, manager, engineer, analyst, or project supervisor, Richard covers the skills and strategies you need to know to maintain quality every step of the way as you strive for operational excellence.

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Quality Management

Richard Chua

Instructor's Courses

Specialties: Training and Consulting for Operational Excellence, Design for Six Sigma (DFSS), Six Sigma (DMAIC) and Lean Six Sigma (trained and coached executives, champions, thousands of yellow, green & black belts, and over 100 master black belts worldwide, to successful certification), Lean Transformation, Strategic Planning & Deployment, Performance Management, Quality Systems & Audits, Quality Design, Improvement & Control; Value Stream Management, WorkOuts/Kaizen/Rapid Improvement Events, Root Cause Analysis; Operations Management, Change Management, Business Analysis, Project Management and High Performance Teams. Dr. Chua is a practicing Certified Master Black Belt Trainer and Coach, for over 20 years. Industries include: Services -- insurance, financial, healthcare, IT, hospitality/cruise, telecommunications, call centers, regulated utilities, consulting, professional services and others. Manufacturing -- food processing, chemical, biotech, pharmaceuticals, medical devices, pulp & paper, housing products, textile, automotive, aerospace, defense, electronics, industrial products and others. Professor and Faculty Lead (Operations Management) teaching in the Jack Welch Executive MBA Program, Jack Welch Management Institute (JWMI) at Strayer University. Dr. Chua was awarded the JWMI Fall 2014 Outstanding Adjunct Faculty Award and the JWMI Full Time Faculty Award for Winter 2018.

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