Providing Troubleshooting Support for Windows Users

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Mike Halsey

1:21:44

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1. Course Overview

1. Course Overview.mp4

01:45

2. How You Support Windows Users

1. Course Introduction.mp4

01:41

2. Module Introduction.mp4

00:47

3. What Is This IT Support Thing Anyway.mp4

04:27

4. How You Support Local Users.mp4

02:27

5. How You Support Remote Users by Phone.mp4

03:53

6. How You Support Remote Users Online.mp4

03:58

7. Summary.mp4

01:52

3. Providing Quality Support to Users

1. Module Introduction.mp4

01:25

2. How Do You Define Quality Support.mp4

04:43

3. Structuring Your Support System.mp4

05:10

4. Quickly Getting to the Detail.mp4

04:06

5. Helping People to Help Themselves.mp4

04:01

6. Summary.mp4

02:19

04. Providing Local and Remote Support

01. Module Introduction.mp4

01:06

02. Introducing Quick Assist.mp4

02:27

03. Working in a Quick Assist Session.mp4

04:08

04. Configuring Windows for Remote Access.mp4

02:40

05. Configuring Remote Access in the Enterprise.mp4

04:13

06. Instigating a Remote Assistance Session.mp4

05:32

07. Working in a Remote Assistance Session.mp4

01:47

08. Starting a Remote Desktop Session.mp4

01:29

09. Configuring Remote Desktop.mp4

04:18

10. Working in a Remote Desktop Session.mp4

01:16

11. Using the Problem Steps Recorder.mp4

02:39

12. Reading Problem Steps Recorder Files.mp4

02:26

13. Other Ways to Provide Remote and Local Support.mp4

03:08

14. Summary.mp4

02:01

Description

It can be challenging troubleshooting problems with Windows, so knowing how to translate this into support for end users can be essential. This course teaches you to work with PC users to diagnose and troubleshoot problems on Microsoft Windows.

What You'll Learn?

It’s not always possible to get the information you need about troubleshooting a problem with Windows. You’ll sometimes need the end user to help you diagnose the problem, and you’ll certainly want them to learn how to avoid the problem recurring. In this course, Providing Troubleshooting Support for Windows Users, you'll learn about all of the approaches that help users with Windows troubleshooting problems. First, you'll explore specifically how to work with any kind of PC user. Next, you'll discover how to diagnose and repair problems that both you and the user can and cannot see yourself. Finally, you'll dive into what tools and utilities you can use to provide support both locally and remotely. By the end of this course, you’ll have the necessary knowledge to work with any PC user to troubleshoot and repair problems in Microsoft Windows.

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Computer Network

IT Networking Fundamentals

Network Engineering

Windows Server

Windows 10

Windows 11

Mike Halsey

Instructor's Courses

Mike is a current Microsoft MVP awardee, and was first awarded in 2011. He is a recognized technical expert in the Windows desktop experience and troubleshooting with more than a dozen books published, including The Windows 10 Productivity Handbook, the Windows 10 Accessibility Handbook and Windows 10 Troubleshooting. He encourages questions from readers and viewers through Facebook (Facebook.com/Windows.do) and Twitter (@MikeHalsey).

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.