Providing Legendary Customer Service
Focused View
Elaine Harris and Madecraft
1:14:16
94 View
01 - Build loyalty through happy customers.mp4
01:57
01 - What is customer service.mp4
03:12
02 - Understanding customer satisfaction.mp4
03:19
03 - Empowerment for employees.mp4
04:07
04 - The five needs of every customer.mp4
03:22
05 - Players and trainers.mp4
03:45
06 - Customer attributes.mp4
03:34
07 - Cost of losing a customer.mp4
03:42
01 - Barriers to excellent customer service.mp4
03:17
02 - The power of perceptions.mp4
04:33
03 - Understanding expectations.mp4
03:52
04 - Levels of expectations.mp4
04:28
05 - Scope of influence.mp4
03:39
06 - Reputation management.mp4
04:16
07 - Exceeding customer's expectations.mp4
03:40
01 - Keys to credibility.mp4
03:49
02 - Importance of values.mp4
03:52
03 - Ethics in customer service.mp4
03:39
04 - Personal purpose statement.mp4
03:34
05 - What do customers want now.mp4
03:09
01 - Taking action for customers.mp4
01:30
Description
Do you truly understand how to provide great customer service? In this audio-only course from customer service expert Elaine Harris, she details how to serve your customers with excellent service. Elaine explains how to better understand customers and the high cost of losing a customer. She also speaks about managing perceptions and expectations of customers in order to exceed them. Finally, Elaine covers values and ethics in customer service and how you and your organization can take a customer-centric approach.
This course was created by Madecraft. We are pleased to host this training in our library.
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Elaine Harris and Madecraft
Instructor's CoursesAs a lifelong educator I have taught many different subjects at the college level. Favorite course areas are all aspects of Student Success, Marketing, Customer Service, and Introduction to Business. Helping someone identify what they are passionate about and then helping them craft a plan for success is very rewarding. I am a born storyteller and have seen the powerful impact a great story can have on learning. As a frequent motivational speaker I love inspiring groups large or small as I challenge them to use their gifts and to love life! One on one communication with students is a priority along with teaching on campus or online classes. I usually have a writing project in the works!
Linkedin Learning
View courses Linkedin LearningLinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications.
It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
- language english
- Training sessions 21
- duration 1:14:16
- Release Date 2023/01/18
