Protecting Vulnerable Investors

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John Waldron

1:26:19

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1 - Introduction.mp4

02:42

2 - Old Age and the Decline in Financial Literacy.mp4

01:53

3 - The Demographic Shift in Canada.mp4

02:57

4 - The Wealth Transfer.mp4

03:04

5 - Financial Concerns with Aging.mp4

02:50

6 - Who are Vulnerable People.mp4

03:51

7 - Challenges for Advisors and Firms Dealing with Vulnerable Clients.mp4

02:51

8 - Normal Cognitive Aging.mp4

02:21

9 - Cognitive Impairment and Dementia.mp4

02:35

10 - Warning Signs of Dementia.mp4

01:42

11 - Understanding Elder Abuse.mp4

03:42

12 - Elder Financial Abuse.mp4

06:06

13 - Scams Targeting Seniors.mp4

04:32

14 - Case Kathleen.mp4

01:49

15 - Penalties and Enforcement.mp4

01:48

16 - Regulatory Requirements for Advisors.mp4

01:36

17 - Regulatory Requirements for All Advisors.mp4

01:12

18 - Suitability.mp4

02:23

19 - Know Your Client KYC.mp4

03:00

20 - Know Your Product KYP.mp4

02:44

21 - Regulatory Changes for Advisors.mp4

00:58

22 - Communicating with your Clients.mp4

01:15

23 - Good Communication Practices for Senior Clients.mp4

01:59

24 - Handling Complaints.mp4

00:51

25 - Regulatory Expectations.mp4

01:06

26 - Important Client Documents.mp4

00:33

27 - Power of Attorney POA.mp4

01:51

28 - Spotting and Preventing POA Abuse.mp4

01:54

29 - Trusted Contact Person TPC.mp4

02:42

30 - Temporary Holds on Client Disbursements.mp4

02:24

31 - Understanding Capacity.mp4

02:06

32 - Evaluating Capacity.mp4

04:09

33 - Taking Steps if Incapacity or Abuse is Suspected.mp4

02:04

34 - Firmlevel Measures to Protect Senior Clients.mp4

02:38

35 - Implementing an Escalation Process.mp4

02:11

36 - Conclusion.mp4

02:00

Description

Helping financial advisors protect their vulnerable clients

What You'll Learn?

Students will learn about who vulnerable investors are, including elderly investors and those with diminished capacity
Students will learn about measures and steps that can help protect vulnerable investors from financial exploitation

Who is this for?

Financial professionals, particularly in Canada

Family and friends caring for someone with diminished capacity

What You Need to Know?

No course prerequisites!

More details

Description
Diminishing capacity and financial exploitation of seniors has become a top priority among regulators of the financial services industry. For financial professionals, being aware of age-related issues, such as cognitive decline, diminished capacity and vulnerability to financial exploitation, scams and fraud, is not just â€˜a good thingâ€™ to be aware of. It is now a minimum expectation for client facing professionals.

But getting it right means substantial opportunity for advisors as we move into the largest generational transfers of wealth in Canadian history.

In this course, weâ€™ll cover the demographics shift in Canada, including the opportunities and challenges it brings with it; working with elderly clients, understanding vulnerable persons, cognitive decline and impairment, elder abuse, financial exploitation and scams that target seniors. Weâ€™ll cover the legal and regulatory requirements that advisors must follow, particularly with their senior clients; and weâ€™ll talk about tools and strategies that will help to protect your client, you and your firm, including ways of being proactive with your senior clients, having good communication with your clients, ensuring they have the proper documentation in place, spotting the warning signs of diminished capacity or possible financial exploitation, the steps to take and how your firm can help by having senior-focused resources in place for advisors, including a proper escalation process to help navigate these complex situations with older clients.

This course was designed to help support the financial services industry and protect vulnerable investors. If you are an investment advisor or financial planner, particularly in Canada, this course will help you to better protect your most vulnerable clients.

Who this course is for:
Financial professionals, particularly in Canada
Family and friends caring for someone with diminished capacity

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Financial Planning

John Waldron

Instructor's Courses

With 20 years of experience in Canada's financial services industry, John Waldron has worked in the banking, securities and investment fund sectors.John is a Certified Financial Planner (CFP®) professional, earned the Financial Management Advisor (FMA), Chartered Investment Manager (CIM), and Certified International Wealth Manager (CIWM) designations; and at the age of 27, became a Fellow of the Canadian Securities Institute (FCSI). John was the first person to earn the Certificate in Commercial Credit (CICC) and earned his MBA (Financial Services) from Dalhousie University.John is the author of Wealth Ed: Money Management for Ontario Teachers and served as an advisor to the Ontario Ministry of Education to integrate financial literacy into Ontario’s school curriculum. He is an instructional designer, earning the Certificate in Adult Education from the University of Toronto's OISE program, and holds the Certified Training and Development Practitioner (CTDP) designation.In 2017, John was recognized by the TMX Group as one of Canada's 150 future leaders for his vision to create a modern, low-cost training platform for Canadian financial professionals.

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