Preparing for the Helpdesk + Service Desk Interview

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Emilio Aguero

2:02:58

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1. Getting Ready

1. Welcome and What Youll Learn.mp4

01:57

2. Understand the Position Description and your CV.mp4

06:15

3. Understanding the Helpdesk & Service Desk role.mp4

06:48

4. What Can You Bring To The Role.mp4

06:06

2. Research the Company

1. Research the Company.mp4

06:54

2. What About LinkedIn.mp4

03:28

3. Staff and Customer Reviews.mp4

06:19

3. Questions Aimed At You

1. Using the STAR Method.mp4

04:44

2. Questions You May Get.mp4

01:34

3. HR and Behavioural Questions.mp4

08:37

4. Technical Questions.mp4

05:03

4. Questions for Interview Panel

1. Is the Job and Company a Good Fit.mp4

03:03

2. Questions on the Role.mp4

06:49

3. Questions on the Company.mp4

03:57

5. Its Interview Time!

1. Come Prepared.mp4

02:38

2. In Person or Video.mp4

03:03

3. How Many Rounds.mp4

04:47

4. What to Bring, and Meeting the Panel.mp4

06:00

5. Ending Strongly.mp4

02:24

6. After the Interview is Done

1. How Did You Go.mp4

04:01

2. Follow Up.mp4

05:16

7. Job Offer

1. Know Your Worth - Research.mp4

02:42

2. Talk Specifics and Negotiate.mp4

04:28

8. Resigning and Leaving Current Job

1. Leave on Good Terms.mp4

03:12

2. Talking to your current employer.mp4

04:52

3. Handover + Finish Strong.mp4

02:11

4. Seek References.mp4

03:50

9. Whats Next

1. What's Next.mp4

02:00

Description

Get the skills, tips and and expertise needed to excel in your interview and land the role.

What You'll Learn?

Learn what your interview panel will be looking out for
Forming your answers using the STAR method
What questions you may be asked and questions you should ask
Understand what you need to know as a Helpdesk or Service Desk Admin
What to do and not to do during an interview
How to research for the role
How to finish strong and get that job

Who is this for?

People who love tech

Existing IT admins or helpdesk analysts

IT Graduates

What You Need to Know?

Openess and eagerness to learn the skills needed for the role

A passion for technology

More details

Description
So are you planning to go in for an interview?Â Do you have an interview lined up, or getting to ready to start applying?
This course will give you the skills that IÂ have learnt working in Technology for over 20 years,Â having interviewed countless amounts of people.

Some people do very well in interviews, others do ok, and others really struggle.
The Helpdek / Service Desk interview can be daunting, but we'll be covering a lot of of items to help be more confident and land that job!

We've broken down this course into different section specialising in general good interview tips, along with more specific secions around the Tech role.
What we'll cover in this course -
- a breakdown on the helpdesk/service desk role
- what you should know about the role before going in
- what you should know about the company
- preparing for any questions you may get
- being confident in the answers you give your interview panel
- what you should be asking the interview panel
- the tough stuff - salaries, titles, work arrangements
- how to finish up well in your current job when leaving

This course will be easy to follow.
In preparing for this course it's a good idea to get your resume ready and read the position description for the role well.

Thanks, Emilio
Who this course is for:
People who love tech
Existing IT admins or helpdesk analysts
IT Graduates

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Emilio is an accomplished professional and leader with over 20 years of with experience in IT professional services, digital transformation, infrastructure and operations management. Emilio loves helping people learn and achieve their goals, providing them the skills and expertise to make their professional careers better and more rewarding.Areas of Expertise include -- Win Server, macOS + integration- Storage Architecture- Virtualisation, VMware- Cybersecurity Hardening- IT Governance- DR and Backup Design

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