Practical & Fundamental E-commerce Operation Manual On-Site

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Ming Mei Sip Guk

2:04:43

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1. Introduction

1. Introduction.mp4

05:33

2. Lecture in Text.html

2. Sourcing

1. How does e-commerce company source the products .mp4

07:19

2. Lecture in Text.html

3. Marketing

1. Intro.mp4

00:43

2. Lecture in text.html

3. Plan.mp4

02:03

4. Lecture in Text.html

5. Blast.mp4

00:29

6. Lecture in Text.html

7. Website contents.mp4

02:09

8. Lecture in Text.html

9. eDM.mp4

04:58

10. Lecture in Text.html

11. SNS.mp4

04:39

12. Lecture in Text.html

13. ASP.mp4

02:27

14. Lecture in Text.html

15. Google Ads.mp4

11:29

16. Lecture in Text.html

17. Analyze & Feedback using Google Analytics 4.mp4

02:43

18. Lecture in Text.html

19. Case sharing Cross Functional Marketing.mp4

01:50

20. Lecture in Text.html

4. Goods Delivery

1. Speed Shipping VS Economy Shipping, and Tips to REDUCE COST.mp4

03:04

2. Lecture in Text.html

5. Customer Service

1. Customer Service for E-commerce.mp4

06:57

2. Lecture in Text.html

6. Profit Control for E-commerce

1. Budget Control.mp4

04:16

2. Lecture in Text.html

3. Fraud Control.mp4

04:34

4. Lecture in Text.html

5.1 Inventory control doc.pdf

5.2 inventorycontrol.xlsx

5. Inventory Control.mp4

09:19

6. Lecture in Text.html

7. T&C

1. Terms & Conditions for E-commerce.mp4

08:45

2. Lecture in Text.html

8. 5W1H of E-commerce Business

1. 5W1H to review and recondition the status.mp4

04:57

2. Lecture in Text.html

9. Marketplace or own website store

1. The difference between the Marketplace and the individual webstore.mp4

06:40

2. Lecture in Text.html

3. 2 Successful cases Sizable Marketplace company and an individual SME E-tailer.mp4

06:08

4. Lecture in Text.html

10. E-commerce Market Tendency in APAC & ME

1. Introduction of APAC & ME market as the target.mp4

01:18

2. Lecture in Text.html

3.1 IBOB APACMEmarket AUNZ Docs.pdf

3. Group A Australia and New Zealand.mp4

04:14

4.1 IBOB APACMEmarket SEA docs.pdf

4. Group B Philippines, Malaysia and Thailand.mp4

04:59

5.1 IBOB APACMEmarket SGHKTW docs.pdf

5. Group C Singapore, Hong KongMacau and Taiwan.mp4

05:30

6.1 IBOB APACMEmarket KRJP docs.pdf

6. Group D South Korea and Japan.mp4

03:50

7.1 IBOB APACMEmarket ME docs.pdf

7. Group E UAE & Saudi Arabia.mp4

03:50

Description

Fundamental manual to learn how to operate E-commerce business on-site, you will understand what you should do here.

What You'll Learn?

Understand the necessary processes and operations of e-commerce to have the business smoothly, such as sourcing, mktg, operation, customer service.
Learn how to identify 5W1H for E-commerce business, and recognize the standing point, where to redirect for the case the business is in the slump
Learn the difference between marketplace and an individual website store; based on actual E-com company experience
Learn how to make the sales budget projection
Learn how to check and deal with Fraud order showing actual cases
Learn how to calculate safety inventory units and reasonable inventory level, offering Ready-To-Use Inventory Record format
Find the hint for success from the actual case studies
Learn the E-commerce market tendency in APAC & ME

Who is this for?

People who want to learn and understand the workflow of e-commerce business from the basic

People interested in e-commerce in APAC & ME as target market

What You Need to Know?

This class is open for everyone interested in e-commerce business, no specific requirements

More details

Description
Update: September 10, 2023
Captions in 7 languages: English, French, Hindi, Japanese, Korean, Spanish, and Traditional Chinese

I am an active E-commerce person working for a multinational SME E-tailer with a website with 5000 SKUs and an average monthly PV of 900K from 13 countries and areas.
Having worked in the E-commerce field, I found that this business model can bring greater happiness to more people. It's not only the store owner, staff, and customers, but also all the collaborators of the business. So, I am thrilled to share the experience of E-commerce with people who want to know what E-commerce is but are not sure where or how to begin.
The course describes the whole workflow of e-commerce processing behind the UI, such as product sourcing, marketing, delivery, customer service, and legal and finance-related matters. In the section that might be needed for the practice of database records and calculations, such as Inventory Control, I added the Ready-To-Use file as the supporting document.
On top of the processing, I am teaching two topics based on the actual business cases.
The first is about the difference between the marketplace business model and the individual website store model. And two actual successful cases of companies that my friends are working on.
The second is about the E-commerce market tendencies in APAC and ME countries. Even if you try to sell the same products in these countries, the reactions of customers are different. I am sharing my experience on these markets about good selling items, customersâ€™ spending items, and a workable marketplace.
After completing the course, you will see not only the whole picture of E-commerce business processing and the different market tendencies but also that what is required for an E-commerce business owner is always the same, whether the website store is sizable or a SME, either a store in the marketplace or an individual website store.
Running an E-commerce business is a long journey, and the scenery often changes quickly.
However, it's an incomparable and exciting experience to connect with many people.
May E-commerce businesses make more people happier!
Ming Mei
Who this course is for:
People who want to learn and understand the workflow of e-commerce business from the basic
People interested in e-commerce in APAC & ME as target market

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E-Commerce

Ming Mei Sip Guk

Instructor's Courses

Certified Hildegarde Naturopathic Advisor and Instructor from L'Institut Hildegardien in France, accredited by Fédération Française de Naturopathie, and obtained Bach Flower Therapy Practitioner Level 2 at Bach Centre in the UK.The founder of Herbal Health Cultivation Institute.My passion is on both exploring the world of herbs and teaching what I learned and experienced, also learning from the students.

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