Outsourcing: Managing Service Transition

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Bob McGannon

37:18

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01 Introduction

001 Planning transitions.mp4

01:28

002 Things to know.mp4

01:24

02 Transition Planning

001 The overall transition approach.mp4

03:24

002 Personnel transitions.mp4

03:00

003 When to keep skills in house.mp4

02:59

03 Personnel Considerations

001 Outsourcing human factors.mp4

02:13

002 Leveraging remote and overseas resources.mp4

02:59

04 Transition Delivery

001 Transferring assets.mp4

02:50

002 Service levels during transition.mp4

03:10

05 Transition Cutover

001 Reviewing the contract.mp4

02:43

002 Conditions for cutover.mp4

03:36

06 Conclusion

001 Exercise Your transition approach.mp4

02:09

002 Exercise solution Your transition approach.mp4

03:45

003 Next steps.mp4

01:38

Description

The transition of services from the client to the outsourcer is the first, most significant "moment of truth" in an outsourcing engagement, and it’s more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses the overall approach to successful transitions, how to handle personnel transitions, and when the client should keep critical skills in house. He goes over the human factors that you’ll need to manage during transitions, along with how to work with remote and overseas personnel. He reviews the complications of transferring assets and managing service levels during the transition period. Bob talks about the conditions for declaring the transition a success, and then he concludes with a case study exercise to evaluate possible approaches to a transition.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Management Skills

Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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