Outsourcing Management

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Bob McGannon

34:34

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01 Introduction

001 Outsourcing management practices.mp4

01:40

002 Things to know.mp4

01:26

02 Governance in an Outsourced Environment

001 Setting up a management office.mp4

02:55

002 Outsourcing governance requirements.mp4

03:10

003 Exploring the division of responsibilities.mp4

02:43

004 Understanding contract reviews.mp4

03:24

03 Outsourcing Procedures

001 The outsourcing procedures manual.mp4

02:32

002 Customer satisfaction surveys.mp4

02:40

04 Delivery Outcomes

001 Performing to availability or business outcomes.mp4

04:05

002 Headcount or deliverable commitments.mp4

02:46

003 Problem and change management.mp4

02:52

004 Management of response and delivery times.mp4

02:48

05 Conclusion

001 Next steps.mp4

01:33

Description

Successful outsourcing depends upon proper management, with the right processes and attitudes. In this course, instructor Bob McGannon covers proper outsourcing management practices, from within the outsourcer's organization or the client's organization. He shows you the specific management tools and approaches that you need to lead a successful team. Proper governance of an outsourcing relationship is pivotal for success, and you need to understand where the client’s responsibilities end and the outsourcer’s responsibilities begin. Bob steps you through all this, plus contract reviews and more. Outsourcing relationships aren't only governed by contracts, though. Bob discusses how to use a procedures manual and customer satisfaction surveys to help manage outsourcing relationships. Bob explains several important delivery outcomes, then concludes by showing you other resources you can use to further your knowledge.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Management Skills

Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.