Outsourcing Fundamentals

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Bob McGannon

34:20

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01 Introduction

001 Key components of outsourcing.mp4

01:37

002 Things To Know.mp4

00:57

02 Outsourcing Pros and Cons

001 Why outsource .mp4

02:42

002 The benefits of outsourcing.mp4

03:05

003 Common outsourced services.mp4

03:08

004 The disadvantages of outsourcing.mp4

03:25

03 Outsourcing Structure and Terminology

001 The outsourcing contract structure.mp4

03:14

002 Understanding service levels.mp4

03:03

003 The service request concept.mp4

02:43

04 Reporting and Contract Changes

001 Performance reporting features.mp4

02:42

002 Status reporting for outsourcing environments.mp4

02:44

003 Applying contract changes.mp4

03:29

05 Conclusion

001 Next steps.mp4

01:31

Description

Outsourcing presents challenges that aren’t part of a traditional working environment. Instructor Bob McGannon gives you guidance and information on how to work effectively in this growing industry. Bob explains the advantages and disadvantages of different outsourcing models and the different business drivers that lead companies to consider outsourcing. He discusses common elements of the outsourcing contract, then covers service levels and service requests. Accurate performance reporting is essential for any outsourcing arrangement, and Bob steps through how to ensure relevant, accurate information is provided for business operations. Since most contracts need updating over time, he identifies the steps required to successfully apply changes to an outsourcing contract. Bob concludes by offering other resources that you can use to further your knowledge about outsourcing arrangements.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Management Skills

Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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