Outsourcing Critical Success Factors

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Bob McGannon

38:15

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01 Introduction

001 Successful outsourcing.mp4

01:53

002 Things to know.mp4

01:16

02 Outsourcing Services

001 Understanding what you are outsourcing.mp4

03:16

002 Vendor vs. partner Which is best .mp4

03:25

003 Current and future services.mp4

03:26

03 Service Quality

001 Required level of service.mp4

03:08

002 Service levels and service penalties.mp4

03:35

003 Prioritizing services.mp4

03:02

04 Essential Processes and Procedures

001 Effective service request processes.mp4

02:42

002 Requesting a one-off service.mp4

03:23

003 Business strategy planning.mp4

01:59

05 Conclusion

001 Exercise Find the pitfalls.mp4

02:42

002 Exercise solution Find the pitfalls.mp4

02:19

003 Next steps.mp4

02:09

Description

Successful outsourcing relationships don't happen by accident. There are crucial elements and attitudes that make an outsourced account a success. In this course, instructor Bob McGannon reviews the characteristics of productive and healthy outsourcing environments and how client and outsourcing management and employees can contribute to that success. Bob goes over the significant reasons that companies choose outsourcing and how different reasons should generate different management approaches. He also explains the conditions where an outsourcer is treated as a vendor or partner, then covers the requirements and prioritization of services included in the outsourcing engagement. Bob describes effective service request processes and steps you through how an outsourcer can participate in strategy planning. In conclusion, Bob gives you an exercise to find the pitfalls in an outsourcing scenario.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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