Move into a Customer Success Career

I help companies leverage subscription pricing, digital communities, and freemium models to build deeper relationships with customers. Over the past 21 years, I've worked with over 100 organizations in over 20 industries, like the National Basketball Association, Hagerty, The Wall Street Journal, Microsoft, and Ingram Micro. As a keynote speaker, I've presented globally at major conferences, association meetings, trade shows, and elite universities, as well as to private audiences at many of the world's most well-known companies. I host the podcast, "Subscription Stories," where I sit down with business leaders to discuss how they're using subscription pricing and membership models to redefine the biggest industries and generate predictable recurring revenue. I've also developed and taught nine video courses for LinkedIn Learning on business topics ranging from innovation to customer success and membership. My first book, "The Membership Economy: Find Your Superusers, Master the Forever Transaction & Build Recurring Revenue," anticipated and defined the massive transformation from ownership to membership and the rise of subscription pricing. It was named a top 10 marketing book of all time by BookAuthority. My second book, "The Forever Transaction," takes readers through every step of the subscription business process – from initial start-up or testing of a new model to scaling the operation for long-term growth and sustainability. Prior to launching Peninsula Strategies, I was a strategy consultant at Booz-Allen & Hamilton, a New York City Urban Fellow, and a Silicon Valley product marketer. I received my M.B.A. from the Stanford Graduate School of Business and graduated with honors from Harvard College. ______________________________________________________________________________________________________________ Book me to speak by emailing → Pol Vela [email protected] and Gabriela Lukiewicz [email protected] Set up a discovery call → www.robbiekellmanbaxter.com