MB-230: Microsoft Dynamics 365 Customer Service Mastery

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Satish Reddy | Over 39,000 Students| Microsoft Dynamics 365 Certified Trainer

1:33:58

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1 - Introduction to Customer Service

1 - Introduction.mp4

02:26

2 - Creating a Trial account.mp4

05:21

2 - Basic Case Management

3 - Case Walkthrough.mp4

05:46

4 - Case Management.mp4

05:14

5 - Stages in Case Lifecycle.mp4

04:23

6 - Case Status.mp4

03:50

7 - Customer Service Admin Center.mp4

01:53

3 - Advanced Case Management

8 - Customizing Case Resolution Form.mp4

02:53

4 - Queues Routing Rules

9 - Queues.mp4

06:10

10 - Routing Rules.mp4

03:04

11 - Converting Activity to Case.mp4

03:38

12 - Subjects.mp4

04:12

5 - Case Relationships

13 - Parent Child Cases.mp4

03:45

14 - Merging Cases.mp4

02:49

6 - Email Configuration

15 - Email Configuration.mp4

03:57

16 - Automatic Conversion of Emails to Cases.mp4

08:17

7 - Knowledge Base KB Management

17 - Introduction to Knowledge Base Articles KB Articles.mp4

02:59

18 - Knowledge Base Article creation and resolution.mp4

06:10

19 - KB Article Versions.mp4

06:03

20 - Creating KB Article from a Template.mp4

02:22

21 - Convert Cases to KB Articles.mp4

03:45

22 - KB Article Settings.mp4

02:10

23 - Service Providers.mp4

02:51

Description

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.

What You'll Learn?

Case Management in Detail
Knowledge Management
Service Level Agreements
Entitlements
Service Scheduling
Customizing Customer Service Module
Omni-Channel Management

Who is this for?

IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.

End users looking to specialize in the Dynamics 365 Customer Service module.

Customer service professionals looking to level up their skills and provide better support to their customers.

Business owners seeking to improve customer satisfaction and retention.

Architects & Business Analysts

What You Need to Know?

Be able to configure entities/tables in Dataverse

More details

Description
Learn from Udemy's top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish's hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.

With 24 high-quality video lessons, hands-on exercises, and practical case studies, you'll learn:
Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.
Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.
Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.

This course is perfect for:
IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
End users looking to specialize in the Dynamics 365 Customer Service module.
Customer service professionals looking to level up their skills and provide better support to their customers.
Business owners seeking to improve customer satisfaction and retention.

Zero Risk Investment:
Remember, you have absolutely nothing to lose! With Udemy's 30-day money-back guarantee, you can enroll in "Microsoft Dynamics 365 Customer Service Mastery" with complete confidence. If you're not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!
Who this course is for:
IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.
End users looking to specialize in the Dynamics 365 Customer Service module.
Customer service professionals looking to level up their skills and provide better support to their customers.
Business owners seeking to improve customer satisfaction and retention.
Architects & Business Analysts

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Customer Service

Microsoft Dynamics 365 Business Central

Satish Reddy | Over 39,000 Students| Microsoft Dynamics 365 Certified Trainer

Instructor's Courses

I am an engineer by profession and a trainer by choice. I worked for premier companies like Microsoft, Roche, etc. I have more than 15 years of experience in consulting and training. I am a Microsoft Certified Trainer authorized to deliver training in Microsoft Dynamics technology. As a Corporate Trainer, I visited 35 companies and trained consultants, architects, and developers across 4 continents. I have been with Dynamics 365 since its inception from Microsoft Dynamics CRM 1.2, and worked subsequently on CRM 3.0, CRM 4.0, CRM 2011, CRM 2013, and CRM 2015. I implemented more than 10 end-to-end implementations at customer sites in Germany, India, New Zealand, and the United States. I have acquired more than 12 certifications from Microsoft in technical and functional areas of Dynamics 365 and .Net ecosystem. Please feel free to connect with me on LinkedIn for any queries, suggestions, or issues. Support Policy: 1. Student queries are very important to me. My colleagues and I will try our best to answer your questions within 24 hours. 2. If you have any questions about career suggestions, especially for freshers or people shifting from different technologies to Dynamics 365, I am happy to help you. Just message me.3. Join with Confidence. In case you do not like the course, Udemy has a refund policy that allows you to get your money back within 30 days.

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