Mastering Dynamics 365 Customer Insights - Journeys

Focused View

David Riemer

1:34:34

11 View

1 - Introduction and overview

1 - An introduction to Dynamics 365 Customer Insights Journeys.mp4

04:20

2 - Understanding licensing and pricing.mp4

04:01

3 - Open and navigate the application.mp4

06:47

2 - Setup and configuration

4 - Manage compliance and privacy.mp4

08:53

5 - Domain authentication connect your domains.mp4

01:34

3 - Customers and target audiences

6 - Understand and manage contacts and leads.mp4

09:40

7 - Segments and triggers.mp4

15:02

4 - Marketing channels and content

8 - Working with marketing emails.mp4

09:02

9 - Working with text messages.mp4

02:37

10 - Working with push notifications.mp4

02:16

11 - Working with custom channels.mp4

01:12

12 - Personalization for more engaging content.mp4

03:32

5 - Customer journeys

13 - Working with customer journeys.mp4

07:18

6 - Insights and analytics

14 - Understanding insights and analytics.mp4

06:53

7 - Other components and features

15 - Planning and managing events.mp4

03:22

16 - Using marketing forms.mp4

04:20

17 - Setting up lead scoring for sales process automation.mp4

03:45

Description

Join us on a full exploration of Dynamics 365 Customer Insights - Journeys, guiding you from setup to mastery.

What You'll Learn?

We will guide you through the essential components and show you how to set up and configure the application for optimal use
Learn how to effectively work with contacts, manage leads and create personalized emails
Discover how to work with precise target segments and triggers and learn to create segment-based and trigger-based multi-step customer journey campaigns
We will teach you how to analyze your campaign's performance, create a lead scoring model, plan and manage events seamlessly within the application and more

Who is this for?

IT Consultants

Marketers

Project Managers

CRM Managers

Developers

CEO's

What You Need to Know?

Having an affinity for technology and a genuine interest in customer relationship management will be key. A natural curiosity and passion for leveraging digital tools to enhance customer interactions will greatly enhance your learning experience.

Motivation is the driving force behind success in any learning journey. In this course, a high level of motivation is not only encouraged but essential. As we explore the intricacies of Dynamics 365 Customer Insights Journeys, your enthusiasm and commitment will be the catalysts propelling you toward mastering the content and successfully implementing these skills.

Prior knowledge and understanding of Customer Relationship Management (CRM) concepts will be advantageous for navigating the course material effectively. If you've worked with CRM systems before or have a foundational understanding of customer data management, you'll find yourself better equipped to grasp the nuances of Dynamics 365 Customer Insights Journeys.

More details

Description
Welcome to the new Dynamics 365 Customer Insights - Journeys course, your gateway to unlocking the full potential of Microsoft's powerful marketing and customer insights application (formerly known as Dynamics 365 Marketing).
In a world where exceptional customer experiences are supreme, Microsoft has developed a solution that goes beyond the ordinary. Dynamics 365 Customer Insights Journeys and Data is designed to empower businesses like yours to understand and engage with customers in real-time. Picture a seamless and personalised connection with your customers across diverse communication channels.
That's the promise of Dynamics 365 Customer Insights - Journeys and this course.

Alright, so what does this course have in store for you?
First up, you will gain a comprehensive overview of the application â€“ from navigation to configuration and pricing. We will guide you through the essential components and show you how to set up and configure the application for optimal use, including domain, data and compliance setup.
Learn how to effectively work with contacts, manage leads and create personalized emails. Discover how to create precise target segments and triggers, and understand how segment-based and trigger-based multi-step journeys can revolutionize your engagement strategies. Learn powerful ai and automation tools, that will support you in all the steps.
We will teach you how to analyze your campaign's performance, create a lead scoring model, plan and manage events seamlessly within the application and much more.

Start the course now
This course is going to be continuously updated, as new features emerge.
Whether you're a consultant, IT project manager, a marketer, a developer, or a CEO, this course is tailored for you. We've designed it to cover the core aspects that matter most to your role.
Who this course is for:
IT Consultants
Marketers
Project Managers
CRM Managers
Developers
CEO's

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Microsoft Dynamics 365 Business Central

David Riemer

Instructor's Courses

Digitale Transformation, Agilität, Innovation, Projektmanagement, IT - in diesen Bereichen verfüge ich über umfangreiche Erfahrung, insbesondere als Product Owner und IT Consultant. Mit einer Karriere, die sich über mehrere Jahre erstreckt, habe ich bedeutende Beiträge zur Tech-Branche geleistet, indem ich Unternehmen geholfen habe, die Kraft innovativer, digitaler Lösungen erfolgreich zu implementieren.Als Experte für digitale Transformation verfüge ich über ein tiefes Verständnis für die sich ständig verändernde Technologielandschaft und deren Auswirkungen auf Unternehmen. Ich habe eine entscheidende Rolle dabei gespielt, Organisationen bei der Integration digitaler Technologien zu unterstützen, um in der schnelllebigen digitalen Ära wettbewerbsfähig und relevant zu bleiben.Eine meiner herausragenden Qualitäten ist meine Kompetenz in Microsoft-Technologie. Ich habe meine Fähigkeiten im Laufe der Jahre verfeinert und bin zu einem vertrauenswürdigen Berater und Experten für Unternehmen geworden, die Microsoft-Palette von Tools und Plattformen nutzen möchten, um ihre digitalen Initiativen voranzutreiben.Meine Erfolgsbilanz und Expertise in den Bereichen Produktmanagement, Softwareentwicklung und digitale Transformation haben mich zu einem gefragten Experten in der Branche gemacht. Ich setze meine Erfahrung fort, indem ich Unternehmen dabei helfe, die komplexe Technologielandschaft zu navigieren, ihre digitalen Strategien zu innovieren und ihre Geschäftsziele zu erreichen.Mit Leidenschaft für die neuesten technologischen Entwicklungen und dem Engagement für Exzellenz bleibe ich meiner Mission treu, die Zukunft der digitalen Welt mitzugestalten und einen Unterschied in den von mir betreuten Organisationen zu machen.

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