Mastering Conversations in Retail Sales

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Paul A. Smith

29:26

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01 - Introduction

01 - Why conversations matter.mp4

01:02

02 - 1. Beginner Retail Conversations

01 - Starting a conversation with someone just walking into the store.mp4

02:09

02 - How to respond to Thanks, Im just looking..mp4

01:52

03 - Getting the customer to tell you what their goal is.mp4

01:59

04 - Tell the customer a story about the product they're looking at.mp4

01:54

05 - Goodbye The final conversation.mp4

01:48

03 - 2. Intermediate Retail Conversations

01 - Does this dress make me look fat.mp4

02:44

02 - When you dont have time for a conversation.mp4

02:47

03 - The conversation after the customer says no.mp4

01:39

04 - How to talk to an angry customer.mp4

03:30

04 - 3. Advanced Retail Conversations

01 - Heres what other people like you tried.mp4

01:39

02 - Upselling the customer to a better (and more profitable) solution.mp4

02:05

03 - Tell them when youre not the best solution.mp4

01:49

04 - Motivating yourself.mp4

01:42

05 - Conclusion

01 - Next steps.mp4

00:47

Description

You aced your interview and landed a new position at a retail store. Now that the job is yours, how do you actually get good at it? One crucial skill that can help you succeed in this role—and in nearly every other job you'll have going forward—is the ability to talk to customers in a way that makes them feel comfortable. Genuine conversations—and not pushy sales tactics—will help you connect your retail customers with what they need, and do so in a way that will leave them wanting to come back again and again. This course is all about mastering those conversations. In this course, Paul A. Smith goes over the kinds of conversations you're expected to be able to have with retail customers, sharing techniques that can help you navigate those interactions successfully. Learn how to start talking to someone who just walked into your store, how to turn a conversation ender like "Thanks, I'm just looking" into a conversation starter, how to deal with angry customers, and much more.

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Negotiation

Retail Business

Paul A. Smith

Instructor's Courses

Paul Smith is one of the world’s leading experts in business storytelling, one of Inc. Magazine’s Top 100 Leadership Speakers of 2018, a storytelling coach, and bestselling author of the books The 10 Stories Great Leaders Tell, Lead with a Story, Sell with a Story, Parenting with a Story, and Four Days with Kenny Tedford. His work has been featured in the Wall Street Journal, Time Magazine, Forbes, Fast Company, The Washington Post, PR News, CIO Magazine, Investors Business Daily, Marketing Research Magazine, the American Banking Journal, and London’s Edge Magazine, among others. In his 20 years with Procter & Gamble, Paul held leadership positions in both research and finance functions, and most recently served as director of consumer and communications research. Prior to P&G, Paul was a consultant for Arthur Andersen & Company. His keynote speaking and training clients include international giants like Google, Hewlett Packard, Bayer Medical, Walmart, Kaiser Permanente, Ford Motor Company, Luxottica, and Procter & Gamble among dozens of others. Paul holds a bachelors degree in economics, and an MBA from the Wharton School at the University of Pennsylvania. He lives with his wife and two sons in the Cincinnati suburb of Mason, Ohio. Contact information: Web: www.LeadWithAStory.com Email: [email protected] Twitter: @LeadWithAStory LinkedIn: www.linkedin.com/in/smithpa9 Facebook: www.facebook.com/leadwithastory Instagram: www.instagram.com/leadwithastory

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