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Mastering Conflict Management and Resolution at Work

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Dr. Priya Nalkur

1:06:18

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  • 1 - Glossary.pdf
  • 1 - Welcome to the course.mp4
    02:08
  • 2 - WhatIsConflict.pdf
  • 2 - What is conflict.mp4
    03:01
  • 3 - Exercise Past conflicts.mp4
    01:14
  • 3 - Exercise-Past-Conflict.pdf
  • 1 - CPE Review Quiz Section 2.html
  • 4 - Conflict-Handling-Styles.pdf
  • 4 - What is your conflict handling style.mp4
    05:22
  • 5 - Exercise-Defensiveness-Action-Plan.pdf
  • 5 - How to manage your defensiveness.mp4
    05:01
  • 6 - Conflict handling spectrum.mp4
    03:37
  • 6 - Conflict-Handling-Spectrum.pdf
  • 7 - Exercise-Managing-Your-Fears.pdf
  • 7 - Why conflicts go awry hint fear.mp4
    03:24
  • 8 - Exercise-Why-We-Have-Conflict-With-Some-Not-Others.pdf
  • 8 - Why do we have conflict with some people and not others.mp4
    03:22
  • 2 - CPE Review Quiz Section 3.html
  • 9 - Effective habits in handling conflict.mp4
    06:44
  • 9 - Exercise-Effective-Habits.pdf
  • 10 - How to resolve any conflict.mp4
    05:44
  • 11 - Exercise-Mindset.pdf
  • 11 - How to remain calm in a heated conflict.mp4
    03:55
  • 12 - Exercise-Cool-Down-Heated-Arguments.pdf
  • 12 - How to cool down heated arguments.mp4
    02:31
  • 13 - Deadly workplace toxins and what to do about them.mp4
    05:12
  • 13 - Exercise-Workplace-Toxins-Antidotes.pdf
  • 14 - Exercise-When-To-Walk-Away.pdf
  • 14 - When to walk away.mp4
    02:08
  • 3 - CPE Review Quiz Section 4.html
  • 15 - Recovering from conflict.mp4
    03:39
  • 15 - Recovering-From-Conflict.pdf
  • 16 - Rebuilding trust after conflict.mp4
    02:31
  • 16 - Rebuilding-Trust.pdf
  • 17 - Exercise-Power-Of-Forgiveness.pdf
  • 17 - Power of forgiveness.mp4
    02:12
  • 18 - Exercise-Power-Of-Apology.pdf
  • 18 - Power of apology.mp4
    03:26
  • 1 - CPE Qualified Assessment.html
  • 19 - Thank you.mp4
    01:07
  • Description


    Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

    What You'll Learn?


    • Define conflict and identify your conflict handling style
    • Use strategies to manage your defensiveness
    • Tools to help you resolve any conflict and remain calm in heated arguments
    • Methods for recovering from conflict, rebuilding trust, forgiving, and apologizing

    Who is this for?


  • Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
  • Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.
  • What You Need to Know?


  • There are no requirements for this course. Everyone has had a conflict with someone. You will reflect on your past experiences with conflict in this course.
  • More details


    Description

    Does interpersonal conflict make you cringe? Don't worry; you're not alone. Many of us would rather get a root canal than have to confront someone about a conflict. But avoiding conflict never helped anyone. This course will make it easier for you to manage conflict and by the end of this course, you may even welcome the chance to work through a tough conflict.

    In this course, you will:

    • Look at some of your past conflicts to understand how you typically handle conflict (and whether it's effective!)

    • Gain valuable tools to handle any conflict immediately

    • Learn how to recover from conflict, and what to do after the conflict is over to repair a relationship

    This course is designed to be actionable, fun, reflective, and thought-provoking. In my experience as a psychologist and executive coach, I’ve helped many people navigate conflict. Throughout the course, I’ve included exercises and tools that I’ve found to be the most helpful when working through conflict so that you’re prepared to resolve any conflicts that may arise in your life right away.

    It won't always be easy, but it will be worth it. Let's face it: conflict is inevitable, and people who have the tools to handle it effectively are more productive, fulfilled, and influential. So if you're ready, fasten your seat-belt and get ready to learn!


    CPE (Continuing Professional Education)

    Learning Objectives

    1. Identify how to resolve conflict and attend to a relationship effectively.

    2. Name the 5 conflict handling behaviors.

    3. Recognize why effective conflict resolution is important for meaningful relationships.

    4. Identify reasons people have conflict with each other.

    5. Name the typical reasons people are challenged by interpersonal conflicts.

    6. Recognize the three aspects of the conflict handling spectrum.

    For additional information, including refunds and complaints, please see Udemy Terms of Use, which is linked from the footer of this page.

    For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.

    Who this course is for:

    • Early and mid-stage career professionals who want to improve their workplace communication and emotional intelligence
    • Professionals who want to learn strategies for resolving workplace conflict and fostering strong relationships with their colleagues.

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    Dr. Priya Nalkur
    Dr. Priya Nalkur
    Instructor's Courses
    Dr. Priya Nalkur is a Leadership and Executive Coach. She works with exceptional leaders to help them maximize their potential and influence. With over 15,000 hours of coaching, she has learned tons of tricks and tools for effective leadership communications, including how to manage conflict, make better decisions, have difficult conversations, listen effectively, and tell powerful stories. Dr. Nalkur studied Psychology at Harvard University and Communications at the University of Pennsylvania.
    Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
    • language english
    • Training sessions 19
    • duration 1:06:18
    • English subtitles has
    • Release Date 2022/11/20