Managing IT: Communication

Focused View

Kevin Miller

1:07:30

15 View

01 - Course Overview

01 - Course Overview.mp4

01:28

02 - Why Good Communication Is Important

02 - Issues Caused by Poor Communication.mp4

06:11

03 - What Makes Communication Good.mp4

02:23

04 - Outcomes Achieved with Good Communication.mp4

01:51

05 - Communication Quiz.mp4

03:09

06 - So What (ITSM Considerations).mp4

03:07

03 - Communication Principles

07 - Technology Communication Is Modeled After Human Communication.mp4

01:56

08 - Communication Principles.mp4

00:37

04 - Communication Is a Two-way Process

09 - Communication Is a Two-way Process.mp4

01:09

10 - So What (ITSM Considerations).mp4

02:15

05 - We Are Communicating All the Time

11 - We Are Communicating All The Time.mp4

02:44

12 - Pop Quiz, Hot Shot - Facial Expressions and Body Language.mp4

01:15

13 - So What (ITSM Considerations).mp4

01:46

06 - Timing and Frequency Matter

14 - Relationships Matter.mp4

02:27

15 - Content Matters.mp4

01:13

16 - Timing Matters.mp4

01:00

17 - Frequency Matters.mp4

03:08

18 - Length Matters.mp4

01:46

19 - So What (ITSM Considerations).mp4

01:49

07 - There Is No Single Method of Communication

20 - Methods of Communication.mp4

01:17

21 - Choosing a Method of Communication.mp4

02:47

22 - So What (ITSM Considerations).mp4

00:50

08 - The Message Is in the Medium

23 - What Is Message Medium and Why Is It Important.mp4

00:46

24 - Message Dos and Donts.mp4

02:34

25 - So What (ITSM Considerations).mp4

00:41

09 - Communication Techniques

26 - Key Areas of Communication.mp4

01:25

27 - Fundamental Steps of Communication.mp4

01:49

28 - Communication Planning.mp4

03:30

29 - Toolkit - Regular Communications Campaign Checklist.mp4

00:38

30 - Toolkit - Communication Success Criteria Worksheet.mp4

01:16

10 - Types of Communication

31 - Types of Communication.mp4

04:45

32 - Toolkit - Workshop and Meeting Action Plan.mp4

01:24

33 - Toolkit - Meeting Notes Template.mp4

00:52

34 - Toolkit - Business Case.mp4

01:42

Description

Effective communication is the most critical skill in any line of business. It also happens to be one of the weakest and rarest skills within information technology. Start closing the gap between IT and the business by improving your communication.

What You'll Learn?

At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Managing IT: Communication, you'll learn how to communicate effectively in business, which is a key skill for anyone. First, you'll discover why good communication is important. Next, you'll learn the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career and in life.

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Kevin Miller

Instructor's Courses

Kevin's mission is to close the gap between IT departments and the businesses they support, by opening IT to change. His goal is not to change what IT does; it is to change how IT does it, by changing how IT thinks. Kevin's expertise is helping organizations of all sizes adopt and embrace agile methodologies for faster deliveries, reduced cost, and increased customer satisfaction. Kevin possesses numerous degrees and certifications, and over 20 years of progressive experience in a wide range of technical areas, including: software development, operations, project management and leadership. His hobbies include learning, teaching, scuba diving, playing chess, and traveling.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.