Managing Expectations in large-scale enterprise projects

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Thomas Smart

2:25:33

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1 - Introduction

1 - Welcome.mp4

03:13

1 - Whitepaper-Managing-Expectations-in-large-scale-enterprise-projects.pdf

2 - Example.mp4

02:10

3 - General consideration 1 Human psychology.mp4

01:39

4 - General consideration 2 Assumptions.mp4

01:57

5 - General consideration 3 Be comfortable saying no.mp4

02:54

6 - General consideration 4 Arguments are not necessarily bad.mp4

02:24

2 - Chapter 2 RFPs and other stakeholder briefs

7 - Introduction.mp4

00:41

8 - The challenge of making a good RFP.mp4

05:32

9 - Improve expectations management.mp4

06:16

10 - The vendors perspective.mp4

03:35

3 - Chapter 3 Requirements and risks

11 - Introduction.mp4

00:53

12 - Methodologies.mp4

03:57

13 - Balancing requirements and risks.mp4

06:25

14 - Requirements refining and prioritising.mp4

04:33

15 - Requirements documentation.mp4

03:24

16 - Collaborative project managers.mp4

03:03

17 - Scope change management.mp4

04:25

4 - Chapter 4 Definition of Done

18 - Introduction.mp4

02:01

19 - Managing risks and bad outcomes.mp4

04:38

20 - Creating a Definition of Done DoD.mp4

03:23

21 - Managing changes to the DoD.mp4

03:34

22 - Evaluating the DoD.mp4

05:54

23 - Actual vs perceived progress.mp4

00:57

5 - Chapter 5 Estimation and timelines

24 - Introduction.mp4

02:05

25 - Fixed price vs time materials TM.mp4

04:07

26 - Fixed price and TM compared.mp4

03:31

27 - Pitching TM to procurement.mp4

03:31

28 - TigerBlended teams.mp4

04:02

29 - Calculating risk margins.mp4

09:17

6 - Chapter 6 Project delivery

30 - Introduction.mp4

01:33

31 - Frequent communication.mp4

07:46

32 - Risks vs issues.mp4

01:45

33 - Delays and crisis management.mp4

04:38

34 - Tracking and accountability.mp4

06:28

7 - Chapter 7 Wrapup and handover

35 - Introduction.mp4

02:07

36 - Collaboration.mp4

01:17

37 - Documentation.mp4

03:12

38 - Training.mp4

03:51

39 - Wrapping up the deliverables.mp4

03:35

40 - Operations and maintenance.mp4

03:13

8 - Chapter 8 Conclusion

41 - Conclusion and key points.mp4

02:07

Description

Navigate the intricacies of stakeholder management and project success

What You'll Learn?

Understand the foundational principles of managing expectations in large-scale enterprise projects.
Learn effective strategies for stakeholder management, including handling vague requirements and mitigating risks.
Gain insights into the psychological aspects influencing expectations and how to address them proactively.
Develop skills to manage scope changes, communicate effectively, and maintain strong stakeholder relationships throughout the project lifecycle.

Who is this for?

Project managers and aspiring project managers looking to improve their foundational skills that are not usually covered in project management courses and certification

Team leaders, consultants, and any professional involved in managing large-scale projects and stakeholder relationships.

Given my own background, it will be particularly beneficial for those working in digital transformation, application development, and cloud strategy.

What You Need to Know?

Basic understanding of project management principles

Minimal exposure to managing or participating in enterprise-level projects and aware of the challenges

Passing familiarity with digital transformation and application development processes is beneficial but not mandatory

More details

Description
This course is designed to enable professionalsin various roles with the skills, strategies, and knowledge necessary for managing expectations in complex enterprise projects. Drawing from decades of experience, it combines practical examples, proven strategies, and expert insights to navigate the intricacies of stakeholder management and project success.
Participants will learn actionable techniques for avoiding common pitfalls, such as vague requirements, assumptions, and unmitigated risks, and gain a comprehensive understanding of expectation management applicable to a variety of complex projects.
The course delves into the psychological aspects influencing expectations, offering tools to proactively recognise, address, and align them with the desired outcomes. Additionally, it provides guidance on specific strategies, such as creating effective stakeholder briefs, creating and/or responding to Request for Proposals (RFPs), and the significance of involving actual users in the process. Through detailed exploration of methods such as the discovery phase and risk assessments, participants will learn how to craft precise proposals that align with stakeholder needs. The course also covers strategies for vendors to use in the RFP process to highlight gaps and provide improved responses, ensuring better project alignment.
By the end of the course, participants will be well-equipped to manage expectations and stakeholder relationships, significantly enhancing their project's chances of success.
Who this course is for:
Project managers and aspiring project managers looking to improve their foundational skills that are not usually covered in project management courses and certification
Team leaders, consultants, and any professional involved in managing large-scale projects and stakeholder relationships.
Given my own background, it will be particularly beneficial for those working in digital transformation, application development, and cloud strategy.

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Thomas Smart has been actively involved with digital projects since 2002. His experience crosses many industries and types and sizes of organisations, giving him a wealth of experience and knowledge to draw upon as part of his consulting services. Since 2020 he has worked as a senior consultant for Sourced Singapore, helping large, regulated enterprises establish or evolve a successful, scalable, and effective cloud strategy.His passion for Serverless comes from a focus on innovation, rapid prototyping and designing solutions that are as cost-effective as possible. His passion for strategy came from realising large organisations are unable to productively use Serverless architecture when the basic foundations of scalable and secure use of the cloud are missing.

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