Managing Conflict in a Remote Work Environment

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Amy Gallo

52:38

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01 - Introduction

01 - Conflict is a normal part of remote work.mp4

01:39

02 - 1. Understanding Conflict in a Remote Environment

01 - Why remote conflict is hard for our brains.mp4

03:50

02 - Avoiding unnecessary remote conflict.mp4

04:09

03 - The importance of addressing remote conflict.mp4

04:27

03 - 2. Planning Your Response to Remote Conflict

01 - Three steps to take when a remote conflict happens.mp4

04:42

02 - Factors to consider in analyzing the conflict.mp4

03:25

03 - Decide when and where to address remote conflict.mp4

03:51

04 - When to let it go.mp4

03:45

04 - 3. Responding to Remote Conflict

01 - Starting the conversation off right.mp4

04:01

02 - Managing emotions during remote conflict.mp4

04:25

03 - When all else fails.mp4

03:53

05 - 4. Following Up after Remote Conflict

01 - Following up after a difficult remote conversation.mp4

03:27

02 - Mending a relationship with a remote colleague.mp4

03:37

06 - Conclusion

01 - Preventing future conflict with strong relationships.mp4

03:27

Description

All of us navigate workplaces full of competing interests, clashing personalities, limited time and resources, and fragile egos, which can result in conflict. Handling disagreements and tensions can be challenging when you’re in the same space as your coworkers, but it’s even more complicated when you’re working virtually. Whether you’re exchanging snarky emails, openly disagreeing on a video call, or wondering whether your colleague is giving you the silent treatment, it’s frustrating and sometimes painful. In this course, workplace expert Amy Gallo goes over how to handle conflicts in a virtual or hybrid work environment. Amy helps you understand remote conflict, avoid it when it’s not necessary, and address it effectively when it arises. She shows you how to plan your response, including when to respond and when to let it go. Plus, Amy walks you through following up after a remote conflict to mend relationships and build stronger relationships.

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Freelancing

Conflict Management

Environmental Science

Amy Gallo

Instructor's Courses

Getting Along: How to Work with Anyone (Even Difficult People) is available now: https://www.amyegallo.com/books I'm a workplace expert who combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. I wrote Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively, and the forthcoming. I'm a co-host of HBR's Women at Work podcast, which is in its eighth season. In my role as a contributing editor at Harvard Business Review, I write about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career.

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.